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SalarySenior Manager, Group Credit Structuring, Commercial, QLD
Do work that matters
It is an exciting time to be joining our Group Credit Structuring (GCS) Commercial team and in this role you will lead, coach, develop and inspire your team. The role is to lead a team of specialists and work with our business partners to support customers who are experiencing financial difficulty or vulnerability and develop balanced outcomes for them.
Our outcomes are focused on rehabilitation and returning management of customers to the relationship teams. Where this is not possible, we work with customers in a respectful and collaborative manner that meets community and shareholder expectations.
See yourself in our team
In GCS, we care for our customers by listening, assessing any vulnerability concerns, and taking their individual circumstances into account (including their financial, mental and physical wellbeing). We have the courage to use our judgement and constructively challenge our stakeholders, as appropriate. We pride ourselves on our vast experience by sharing insights and providing guidance on risk related matters to our business partners.
Our success is defined by our GCS Purpose to support our customers by understanding their financial difficulties and working to develop balanced outcomes for our stakeholders.
On any given day you will
- Supervise and manage workloads of a team of approx. 2-3. This includes oversight over their performance, and compliance in line with regulation and internal policies, procedures and risk and compliance frameworks
- Role-model and lead the delivery of best practice service, and outcomes that meet credit and compliance requirements
- Inspire your team with coaching & development to meet business performance targets and standards. You will also support continuous improvements within your team to assist targets being achieved by providing high quality and consistent interactions with customers & other business units
- Manage complex enquiries and complaints within your area of control, act as point of reference for escalated enquiries from stakeholders
- Work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are delivering on our GCS Purpose. This includes representing GCS at local risk committees and watch list meetings.
- Ensure strong risk acumen, and drive a culture of accountability and excellence across your team
- Facilitate ongoing development of your team to continually build on credit, risk, technical and leadership capabilities
- Role model a curious mindset and adoption of technology across your team and business, along with engagement with other GCS Project work
- Strong financial services industry experience, including experience in relationship management or within a GCS or business credit environment
- Demonstrated team leadership, coaching and people management skills. Whilst experience at a leadership level is highly regarded, consideration will also be given to applicants where leadership is in their career development plan and they can demonstrate a track record of high performance as a senior member of the team
- Extensive knowledge of bank and financial services products and services; and strong commercial acumen and risk knowledge
- You are a self-motivated individual who is passionate about leading and inspiring your team to thrive and deliver results. You are also a change leader and have a growth mindset
- Proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders
- A continuous improvement mindset and a creative approach to problem solving
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 05/03/2024
