Address
Form of workWe are seeking a proactive Senior Manager - IT Maintenance and Support to serve as the focal point and accountable leader for the seamless delivery of efficient operational services and capabilities to OET staff and clients.
Reporting to the General Manager - Technology, you will be responsible for leading a small team of IT professionals involved in IT Maintenance and Support activities, encompassing Technology Operational Support, Software and Hardware Management, and underlying infrastructure oversight.
As a successful candidate, you will demonstrate the following:
- Develop and implement policies and procedures aligned with the overall Technology strategy and roadmap to ensure a secure, available, and optimized IT landscape that meets internal business requirements.
- Source, integrate, and manage all platforms, applications, and systems into the company environment, driving continuous improvement and optimizing service delivery.
- Lead incident and problem management processes, including investigating and resolving critical incidents, analyzing root causes, implementing preventive measures, and driving continuous improvement to minimize future incidents and problems.
- Oversee systems architecture, performance monitoring, support, and maintenance for various systems, including network, infrastructure, desktop, and hardware, ensuring their effective alignment with daily IT operations and business needs.
- Manage the IT Maintenance and Support budget, including forecasting expenditures, optimizing costs, and ensuring efficient resource allocation.
- Lead, develop, and mentor the performance of the IT maintenance team, fostering a culture of growth and collaboration.
- Deliver high-quality and consistent daily business and employee IT support across hardware, software, domain management, and service desk functions.
What do you bring?
In addition to the above, we require an individual with;
- Minimum of 10 years of experience in technology support and maintenance, with a strong aptitude for leadership and mentorship.
- Tertiary level qualification in Information Technology or equivalent.
- Additional certifications such as ITIL and Six Sigma are highly desirable.
- Knowledge and understanding of cyber security principles and concepts.
- Experience and familiarity with relevant security frameworks, standards, and regulations.
- Strong project management experience, including a track record of successful delivery and the ability to plan, execute, and monitor complex projects in an agile environment.
- Familiarity with data governance, data security technologies, and methodologies.
- Proficiency across platforms such as Office 365, SharePoint, Microsoft InTune, Okta SSO & MFA, and Mac OS.
At OET we value collaboration and each individual’s wellbeing. Some of the many supports and benefits we offer;
- Flexible Hybrid working arrangements to support work-life-balance
- Employee reward and recognition programs
- Fantastic career and professional development opportunities
Please be advised that final stage applicants will be required to complete a police check prior to commencing employment.
CBLA is committed to promoting a diverse and inclusive workplace where we can be our authentic selves and succeed through connectivity and merit.
Please note: OET does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to any OET employees. We will not be liable or responsible for any fees or costs associated with unsolicited resume referrals. Should we require additional assistance we will contact our preferred agency partners
