Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionLocated in Sydney or Melbourne, we are looking for a motivated and customer obsessed individual to join our Merchant team and deliver the best possible experience for Visa’s merchant partners. Responsible for all elements of merchant partnership growth and success, the successful candidate will take a leading role to deliver Visa’s merchant initiatives, including acceptance programs and enhancing merchant customer loyalty and engagement through wallets, co-branded cards and offers. You must be able to develop enduring, strategic relationships with partners and within Visa’s organisation.
Key responsibilities- Work closely with account executives and sales specialists to deliver the optimal customer experience and deliver growth, trust and value-added service benefits to Visa’s strategic merchant partners and the Visa network.
- Deliver innovation discovery workshops for strategic merchants and undertake merchant portfolio optimisation initiatives.
- Understand the key business drivers of our partners to provide relevant support and guidance to help them navigate payment related opportunities and challenges.
- Merchant inbound sales execution, including proactive engagement, lead generation and nurturing activities like facilitating webinars, managing email campaigns and monitoring performance to drive value added services growth.
- Merchant co-brand program optimization, contract management and partner engagement.
- Develop initiatives, resources and leverage tools to contribute to the team’s delivery of scalable account management, customer success and sales.
- Establish and maintain positive and constructive relationships with merchant partners to understand their pain points and influence their preference for Visa by identifying and introducing appropriate Visa capabilities.
- Partner with peers in other functional areas (e.g., marketing, loyalty, analytics, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
- Demonstrate an understanding of key industry trends and interrogate data to produce insights and analyses to improve partner performance and drive understanding of partner issues
- Understand merchants issues and determine appropriate Visa products and solutions to prioritize and develop go-to-market sales approach
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
QualificationsWe are looking for individuals with strong customer, account management and marketing experience with payment related expertise to deliver growth in Visa’s key
Merchant Partnerships and merchant success.Candidates are expected to demonstrate the following:
- Self-motivated, results oriented, with the ability to handle numerous partners and projects concurrently.
- Substantial problem-solving ability with focus on impacting return on investment.
- Excellent communication and presentation skills with the ability to communicate at all levels within large organisations.
- A customer-centric mindset, with the ability to build strong Partnerships and drive value and Growth for both parties.
- Strong analytical skills, with demonstrated intellectual and analytical rigor, able to interrogate and uncover trends, meaning and deliver a narrative from data.
- Demonstrated leadership and collaboration capabilities across a matrixed organisation.
- Holds self and others accountable for measurable high quality, timely and effective results.
- Experience in eCommerce or payments.
What will also help:
- Minimum of 5 years’ experience in Customer Success, Marketing, Loyalty or Sales & Account Management.
- Prior experience or familiarity with CRM tools such as Salesforce, Zoho CRM, Pipedrive, Freshsales, Microsoft Dynamics 365, Hubsport, Eloqua and online web-conference tools would be an advantage.
- Experience in merchants / sellers businesses as it relates to marketing, payments, customer engagement and experience.
- Bachelor’s degree.
Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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