Senior Manager Technology Services Operations

Senior Manager Technology Services Operations1 x Full Time Permanent Position
Australian Citizens or Permanent Residents onlySubstantive Equality StatementLotterywest and Healthway strive to create a better and healthier Western Australia, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.The OrganisationLotterywest is the only State Government owned and operated lottery in Australia, where all the available profit is returned to the Western Australian Community through discretionary and statutory grants. Lotterywest has supported the Western Australian community for over 90 years. Its vision for ‘a hopeful, healthy, connected and sustainable community life for all Western Australians’.Lotterywest is the employing agency for Healthway, which is the only State Government agency dedicated to health promotion. For over 30 years Healthway has been providing grant funding to sport, arts and racing organisations, community activities, and to health promotion projects and research. Healthway’s vision is for a ‘healthy and more active Western Australia.’What we OfferBy joining the team at Lotterywest, you’ll experience the satisfaction that comes with being part of an organisation that is helping make a positive impact in the community and turns dreams into reality.We believe in flexibility, work-life balance and support, so you can be the best at what you do.You will have access to several employee benefits including:

• A flexible work environment with the ability to purchase leave and negotiate flexible working hours.
• A commitment to employee professional growth
• A friendly working environment with a variety of wellness and social activities on offer.

Lotterywest’s Head Office is located in the heart of Subiaco, with excellentaccess to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.For the latest updates and to learn more about Lotterywest, follow us on Facebook or visit our website www.lotterywest.wa.gov.auJob DescriptionReporting to the Director TS Operations with the Technology Services group the Senior Manager TS Operations is responsible for all aspects of the organisations tiered support of technical infrastructure.The role has the following key focus areas:

• Operations oversight – Act as a gateway for projects and tasks before they are released to production as a sign-off authority of release checklist.
• Technology support - Ensures internal and external technology systems are well supported, that system change processes are successfully implemented and that there is a quick response, resolution and reporting of system outages.
• Technology reliability – Ensures technology applications (including business critical gaming systems), infrastructure and communication networks have high availability, optimal performance and capacity, and are current, maintained and secure.
• Relationship management – Develops and maintains productive partnerships with business-critical service providers and key gaming stakeholders

Mandatory/Special Role Requirements

• Drivers Licence
• Police Clearance
• After hour’s work/On-call responsibilities

Selection Criteria * Highly developed technical, analytical and problem-solving skills, with experience in managing a technical infrastructure environment.

• Demonstrated considerable experience in developing and managing relationships with internal and external customers and stakeholders communicating and effectively influencing and negotiating desired outcomes.
• Demonstrated high level experience in technical infrastructure systems and support, with knowledge of cloud, network, storage, backup, and server architecture.
• Demonstrated knowledge of ITIL practices.
• Demonstrated knowledge of contract management principles and the management of external service providers.
• Demonstrated high level experience in the delivery and management of technical infrastructure roadmaps. Inclusive of risk management and business case delivery.

Required QualificationDegree or industry qualifications in information and communications technology or a related field of study and/or a minimum of 5-years managing a technical infrastructure in a similar role.Application InstructionsTo submit your application or learn more about the role and what we are looking for, please click on the ‘Apply’ buttonApplicants are required to apply online and need to submit the following documents in Word or PDF format only: * A current resume/CV

• A cover letter of no more than three (3) pages addressing all selection criteria

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.For Further Job Related InformationEnquiries about the role can be directed to Raja Sheryar, Director Service Operations on .Our People and Culture team are happy to help if you need assistance on .Protecting your PrivacyLotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HUnfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and timeClosing date: 9:30am Wednesday 10 April 2024