Senior Network Engineer

• Join our high performing, and expanding Managed Services Team
• Brisbane based role - with Hybrid working
• Employer of Choice since 2016

Who we are

Data#3 is an $1.6 billion, award-winning business technology solutions company. We are a Top 300 ASX organisation, with over 1,200 employees in 12 locations across Australia. Our award-winning culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).

Our people are inspired to do and be their best every day. Our culture of growth, innovation and well-being supports our people’s continued success. Our team reflects our community, and this diversity makes Data#3 a great place to work.

We are currently seeking an experienced Senior Network Engineer to provide operational support to the Managed Services Outsourcing Group.

What will I be doing?

• Resolve customer incidents, problems and change requests to required service level targets
• Apply technical knowledge to effectively analyse and resolve problems
• Manage time in a manner to ensure all tasks are completed within specified time frames
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available
• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
• Accurately and consistently perform general administration and management of job logging functions
• Perform scheduled maintenance and upgrades
• Liaise with peers and customers to determine appropriate technology solutions
• Manage time in a manner to ensure all tasks are completed within specified time frames
• Operate within ITIL service management processes including incident, problem and change management

What experience will I need?

• A Bachelor’s degree in IT/Engineering or equivalent will be highly regarded
• CCIE (Routing switching, security, Wireless) or equivalent in one or more technology is desirable
• Experience in Wireless technology (Cisco, Meraki and Aruba)
• Previous Azure experience
• Strong troubleshooting and analytic skills in Routing/switching and Firewall, multiple vendor technologies
• Demonstrated experience in maintaining customer Environment with various Cisco, HP technology
• Demonstrated experience in dealing with customers at all organisational levels
• Ability to manage ticket handling and mentor ticket queue

What Employment Benefits will I receive?

Underpinned by our core business values, Data#3 permanent staff have access to a wide range of activities and benefits, including but not limited to:

• Income Protection
• Work-Life Balance
• Wellbeing & Volunteer paid leave
• Career Development
• Flexible working

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Job No LITO111251

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.