Address- Join our high performing, and expanding Managed Services Team
- Brisbane based – hybrid working model
- Employer of Choice – 9 years in a row!
Data#3 Managed Services team is growing! And we are looking for an experienced Senior Network Engineer to join our team based in Brisbane.
Why do we want you?
- You have demonstrated experience in the provision of technical Meraki and Cisco support services to the client.
- You have demonstrated skills in developing high-level relationships with clients, suppliers, and industry leaders.
- You have effective oral and written communication skills to ensure clear and accurate communication with all stakeholders.
- Relevant experience in providing service solutions to clients.
- You are able to Identify and Develop of Managed Services Contract and Support opportunities.
- You have ability to study new technologies to contribute to the overall goals of the organisation.
- You are self-motivated and outcome orientated professional with work history of ethical business practice.
You have sound knowledge of:
- Network Installation and Troubleshooting
- Cisco Switching, Routing & Connectivity
- Cisco VoIP, CUCM and Teams calling
- Cisco Wireless Access Point and LAN Controller
- Cisco Meraki Networking
You must have:
- Advanced Routing and Switching skills including Nexus switching
- Experience in Firewall technologies: Cisco NextGen Firewall, Cisco ASA, FMC, FDM
- Experience and knowledge in Palo, F5 APM and LTM
- Experience with Wireless technologies: Cisco WLC, Prime, ISE, MSE, CMX and Meraki wireless
- At least basic knowledge and experience in Cisco UC technologies
- Minimum CCNP, CCSP or equivalent or CCIE
- Meraki CMNA certification highly desirable
- ACMP: Aruba Certified Mobility Processional - WLAN or ACSP: Aruba Certified Switching Professional - Switching
What will we ask you to do?
- Provide customers with value solutions, to meet their needs, within Data#3's delivery capability.
- Produce, manage and adhere to documentation e.g. site schematics, change control documents.
- Analyse customer environments and make proactive recommendations to improve efficiency, performance and/or reduce costs.
- Operate customer environments within the ITIL quality framework including Change, Incident, Problem and Capacity management.
- Resolve customer incidents, problems and requests to required service level targets.
- Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending appropriate technology solutions where no precedent solution is available.
- Manage time in a manner to ensure all tasks are completed within agreed SLA and time frames.
- Perform datacentre visits for troubleshooting failures, perform upgrades, and fulfil business requirements.
This role is required to perform "on call" work and be part of the "on call" roster for Managed Services Engineering Team.
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
Don't let this great opportunity pass, send your application now!
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Ref: KAWI111720
