Senior Office Allrounder

The Company
Manor Road is your gateway to a world of modern elegance, where sophisticated and timeless European-inspired designs adorn a growing array of high-grade gift and homeware items. Manor Roads design team sources and creates timeless, sophisticated designs to be applied across an ever-growing range of high-grade gift and homeware items; everyday products embellished with a distinguished aesthetic. It is the Manor Road mission to make the everyday, elegant.

Manor Road products grace the shelves of leading specialty retail giftware and homeware stores across Australia.

The RoleAn amazing opportunity has arisen for a dynamic Senior Office Allrounder to join Manor Road. This will be a key role within the company and requires versatility and a willingness to tackle various responsibilities. As the first white-collar employee in a small team, the ideal candidate will play a pivotal role in assisting the founders to grow the business.

This position will suit someone wanting to work shorter hours over 5-day work week (school hours or similar) Flexible hours to suit the right candidate.

This role will be based in Forrestfield.

Key Responsibilities included:

• Ensure customers are satisfied by communicating promptly and effectively
• Assist customer enquiries via phone or online and suggest additional products
• Process orders and organize shipments with warehouses and partners
• Keep records of customer interactions, transactions, and feedback
• Assist new stockists with inquiries and account openings
• Represent the company at trade fairs, possibly internationally, 1-3 times a year (not mandatory) 
• Take on various tasks within the small team, like admin, operations, marketing, purchasing, and logistics, based on skills
• Identify and tackle business challenges, offering suggestions for improvement to management

What we are looking for:

• Strong computer skills with experiece in various software systems including microsoft office suite 
• A warm, friendly, and helpful nature
• Exceptional written and verbal communication abilities
• Motivated self-learner
• Proative and positive attitude 
• Prior experience in customer service roles is well regarded 

Desirable:

• Preferably familiar with and passionate about homeware and giftware products
• Proficiency in documentation, record-keeping, and developing written procedures 

What is in it for you?

Be a part of Manor Road's mission to infuse everyday life with elegance, with their expanding range of high-grade gift and homeware items. Elevate your career with Manor Road!

• Permanent opportunity
• Part time over 5 days a week (school hours)
• Engaging and fulfilling work with a variety daily tasks 
• Be part of a rapidly growing company that truly values their staff

Apply today for immediate consideration of your application!

* Please include a cover letter with your application.