Senior Officer, Academic Services

Job no: 537326
Work type: Full-time
Location: Flexible
Categories: Student Services

Flexible location, Melbourne Burwood Campus preferred
Full-time and continuing
HEW 6 $85,588 - $92,428 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

The position is required to support the student experience through effective communication of course and unit information (including new offerings, curriculum changes, course transition/pipelining plans, course maps, admission and selection criteria, recognition of prior learning (RPL), to all stakeholders, particularly in student services, marketing, and partnerships teams). Provide secretariat support for relevant Faculty Committees as required. Support VTAC selection in collaboration with the Student Services Division and provide support to academics in the development of course transition plans and course maps.

Your key responsibilities will include:
Work with team members to facilitate growth and development by giving balanced, constructive feedback.
Investigate and probe for the facts and identify relevant solutions to curriculum process and accreditation and select the most appropriate from the range of alternatives.
Seek feedback from key stakeholders regarding their satisfaction and perspective with academic services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer.
Provide ethical advice to clients on academic services process and practice that address underlying issues, promoting value-adding insights and recommendations.
Build new and productive relationships with a diverse range of stakeholders and key influential individuals across the University.
Develop and implement practical, accessible academic service solutions based on stakeholder needs.
Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support.

To be successful, you’ll have:
A Degree with subsequent relevant experience; or
Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or
An equivalent combination of relevant experience and/or education/training
Experience in admission and enrolment processes in a university setting
Experience in provision of course advice to students/staff

Applications for this position close on Friday 31st March at 11:55pm.

SPECIAL REQUIREMENTS

Working with Children Check (refer to Recruitment Procedure)
Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location.

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Linda Levey, Manager Academic Services on l.levey@deakin.edu.au.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 17 Mar 2023 AUS Eastern Daylight Time