Senior Officer

Full time, fixed term appointment until February 2025
Professional level 6 salary - $84,931 to $90,518 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina campus

Utilise your administrative skills to assist in the processing of student scholarships at Charles Darwin University (CDU)

About the Position
As the Senior Scholarships Officer, you will provide subject matter expertise in the day-to-day operations of student scholarships for the University. Working with a team of Student Administration Officers and a distributed network of staff involved in the end-to-end processes for scholarships your duties will include:

• Consistent application of scholarships business processes by providing documentation and training
• Integrity of the data created through scholarships processes
• Compliance with relevant legislation and/or quality standards
• Delivering against the annual schedule of operational deadlines
• Outstanding customer service to internal and external customers
• Supporting the Higher Education Enrolments team, or other CDU teams as required from time to time

About You

To be successful, you will require:

• A degree with subsequent relevant experience in an operational role in a high regulated industry and/or complex organization or an equivalent combination of relevant experience and education/training
• Strong written communication skills, with the ability to document business processes, guidelines and work instructions and develop training material for administrative staff
• Excellent verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers and to communicate effectively with staff
• Track record in delivering against a schedule of administrative deadlines, with strong organisational skills, project management skills and personal drive and self-motivation
• Demonstrated commitment to continuous improvement of processes and practices
• Experience coordinating a team of administrative or customer service staff (in the vocational or higher education sector preferred), including managing workloads and supporting staff to learn new processes
• An outstanding commitment to customer-service for internal and external customers, and for infusing back-of-house teams with a passion for customer outcomes alongside administrative excellence
• Advanced level of technical proficiency in administrative systems and platforms, including the use of large corporate databases and MSOffice software, and the ability to extract and manipulate large volumes of data without compromising integrity

To view the responsibilities of the role, please click on the: Position Profile.

Remuneration
Appointment to this role will be at Professional level 6. The base salary will be in the range of $84,931 to $90.518 per annum. The total remuneration package will be in the range of $99,369 to $105,906 per annum, including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact William Duddy on 08 8946 63***or email *************@cdu.edu.au

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 71***or email **************@cdu.edu.au.

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Sunday 17th March 2024