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SalarySenior Operations Manager - 45210
- 12 months parental leave cover
- Kogarah, NSW
As the Senior Operations Manager, Service Centre, your role is paramount in helping contribute to the delivery of Westpac's vision and strategic priorities. The role is critical for the direct management of Team Leaders across the Mortgage Operations Service Centre. The role is to lead and inspire our Team Leaders to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers, brokers, stakeholders, and people, maximising the commercial outcomes for the business, driving innovation and continuous improvement across the business. Implementing a culture focussed on continuous improvement, service level adherence and compliance obligations. It is expected you will lead your team to be motivated, driven and passionate about delivering a superior service experience, meeting customer needs, and leading the way with respect to best practise operational management with strong alignment to regulatory and compliance expectations.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Demonstrable experience in leadership roles managing large teams and leader of leader experience.
- Strong understanding of contact centre and best in class operational management.
- Demonstrable passion for delivering customer experience, focus on customer outcomes and adherence to compliance obligations.
- Ability to manage performance independently and deliver results as part of a team.
- Proven track record in driving business performance through strategic competence and effective people leadership.
- Proven ability to create great people cultures through leadership, transparency, clarity, and fun.
- Demonstrated experience with implementing and managing Risk & Compliance, 1st line within the teams.
- Understanding of the contact centre market in Australia - challenges, trends, competitive and & regulatory environment.
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe, and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
