Senior Operations Manager

Montessori Care is a leading Disability Support Services and Home Care Provider under the National Insurance Disability Scheme (NDIS). We are proud providers of a range of disability and home care support services that meet the needs of participants across NSW.

We are looking for a Senior Operations Manager in the disability, home care and aged care services industry to expand and manage our business during an exciting time of growth for Montessori Care. This is a significant leadership role and one that requires adept knowledge of NDIS policies and industry frameworks alongside well established relationships.

Why Work for Montessori Care?

Our vision is to enhance the quality of life of people with disabilities through valued partnerships with the community. A career at Montessori Care is built on the foundations of our core values.

• Empowering Independence
• Personal
• Determined
• Empathetic
• Philosophy- Driven

Benefits of Working for Montessori Care

• Take a true leadership role in a growing organisation
• The ability to mix working on the road, in the office and from home for true work life balance
• A dynamic, supportive and inclusive work environment
• A robust and engaged team, supporting your career growth
• Competitive Remuneration package
• Employee perks and rewards

About the Role

This position is responsible for overseeing and optimising the operational aspects of Montessori Care to ensure efficiency, productivity, and profitability. As a Senior Operations Manager, you will oversee the operational functions within the NDIS, Home Care, and Aged Care sectors, ensuring seamless day to day service delivery, governance, compliance with regulatory standards, and optimal client outcomes. You will lead a team of professionals and collaborate closely with stakeholders to drive organisational growth, innovation, and excellence in care provision.

Key Responsibilities:

Operational Management:

• Oversee day-to-day operations, including scheduling, resource allocation, budgeting, and risk management, to ensure the effective utilisation of resources and achievement of performance targets.
• Implement robust systems and processes to streamline workflows, enhance productivity, and minimise errors in service delivery.

Quality Assurance and Compliance:

• Ensure compliance with relevant regulations, accreditation standards, and contractual requirements governing NDIS, Home Care, and Aged Care services.
• Establish quality assurance mechanisms, conduct regular audits, and implement corrective actions to maintain high standards of care and mitigate risks.
• Implement and monitor Montessori Care policies & procedures and improve drive standards, quality, and coordination between departments.

Staff Leadership and Development:

• Provide leadership, guidance, and support to a multidisciplinary team of professionals, fostering a culture of collaboration, accountability, and continuous learning.
• Facilitate staff training, performance evaluation, and professional development initiatives to enhance competency and job satisfaction.

Client Engagement and Satisfaction:

• Build and maintain positive relationships with clients, families, carers, and other stakeholders, ensuring their needs and preferences are understood and addressed effectively.
• Proactively seek feedback, resolve complaints, and implement service enhancements to optimise client satisfaction and retention.

Strategic Planning and Execution:

• Develop and implement strategic plans aligned with organisational goals and industry trends to enhance service quality, efficiency, and sustainability.
• Identify opportunities for expansion and service improvement in NDIS, Home Care, and Aged Care domains.

Financial Management:

• Develop and monitor budgets, financial forecasts, and expenditure to ensure the financial sustainability of operations while maximising revenue and controlling costs.
• Identify opportunities for revenue growth, cost optimisation, and funding diversification through effective resource allocation and business development strategies.

Continuous Improvement:

• Drive a culture of continuous improvement and innovation, encouraging staff to identify and implement best practices, process efficiencies, and service innovations.

Qualifications and Skills:

• Bachelor's degree in Healthcare Administration, Business Management, or a related field; Master's degree preferred.
• Proven experience in senior management roles within the healthcare, disability, or aged care sectors, with a strong understanding of NDIS, Home Care, and Aged Care funding models, regulations, and industry standards.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve organisational objectives.
• Strategic thinking, problem-solving, and decision-making abilities, with a track record of driving organisational change and achieving operational excellence.
• Sound financial acumen and budget management skills, with the ability to analyse data, forecast trends, and make data-driven decisions to optimise resource allocation and financial performance.
• Commitment to quality, compliance, and customer service excellence, with a passion for improving outcomes and making a positive impact on the lives of clients and their families.
• Strong stakeholder engagement and relationship management capabilities, with the ability to build trust, negotiate effectively, and collaborate with diverse stakeholders to achieve shared goals.
• Familiarity with Montessori principles and their application in NDIS and elderly care settings is desirable.