Senior Operations Officer , Transport And Main Roads

The Regional Operations (Passenger Transport Integration, Translink) team in Carseldine have a Permanent opportunity available.
In the role of Senior Operations Officer you will be responsible and accountable for delivering passenger transport products, systems and services by effectively supervising staff, liaising and negotiating with industry and clients, and contributing to client focused passenger transport reforms.
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Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane - North
Job ad reference QLD/545472/24
Closing date 01-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Helen Back
Contact details PH: (07) 3863 9849
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Some of your responsibilities will include:

• Supervising a small team and liaising with a range of stakeholders to enable the delivery of passenger and school transport products, systems, and services.
• Delivering frontline customer service including managing complaints and providing advice to customers and stakeholders on legislation, policy, and operational delivery.
• Managing the delivery of the School Transport Assistance Scheme at a local level and contribute to the regulation of the passenger transport industry.
• Monitoring office and data systems to ensure accountability and sound governance while supporting the team to work within legislative frameworks.
• Building and Maintaining effective working relationships with industry and stakeholders including proactively contacting service partners in relation to the management and reporting of natural disasters and other emergency situations.
• Monitoring performance under service contracts with particular emphasis on compliance and operational delivery.

Applications to remain current for 12 months.
Job Ad Reference: QLD/545472/24
Closing Date: Friday, 1 March 2024
Further information
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