Senior Operations Systems Analyst

About us:

CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

We provide reliable, safe, and affordable electricity and our businesses are independently rated as the best in the country for their efficiency.  Sustaining this is all the more critical and challenging as greater electrification of homes, fleets and industries becomes a core strategy for reducing carbon emissions and addressing climate change.   

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power.  This demand is transforming the electricity market faster than any change we’ve ever seen before.  As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

We value inclusive leadership and teams and celebrate the results of succeeding together. Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within.  This includes their physical safety - ensuring everyone gets home safely everyday – as well as their psychological safety by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.   

About the role:

We currently have an exciting opportunity for an experienced Senior Operations System Analyst to join our network services team based at our head office located on Market Street in the CBD.

The role is responsible for undertaking detailed technical analysis of the Powercor and CitiPower Outage Management System database and associated fault reports. The analysis is utilised in developing monthly business reports for system reliability, various KPI measures and network operations.

The role also includes analysing work processes and activities for identifying, recommending/implementing business improvements and providing guidance and advice to System Controllers and Network Dispatch on the effective resolution and processing of faults in the Outage Management System.

What you’ll deliver:

• Undertake technical analysis of network outages (Planned & Unplanned) and associated business operations & activities
• Monitor and investigate to ensure all outage events (Planned & Unplanned)
• Source other forms of supporting information from third parties (Fault log sheets etc) to verify data & alter or rebuild corrupted or incorrect data to correct errors
• Work with IT to develop new Business Object reports as required
• Generate Business Object reports and maintain detailed spreadsheets for Regulatory and Internal reporting requirements, including develop and maintain reporting for Planned & Unplanned Outage event management
• Assist with the investigation of outage details associated with customer claims when requested
• Undertake special projects for the Control & Operations Group as required
• Special task assigned by Operations Performance Manager, or other Managers

To succeed in the role you’ll have:

The ideal candidate for this role will have a strong background in working in OMS outage data validation and DMS environment. In addition, this candidate will also have extensive experience in building strong relationship with stakeholders, problem solving complex issues and ability to be adaptable to change and a dynamic working environment. 

• Advanced Diploma of Electrical Power Systems or equivalent technical tertiary qualification
• A good knowledge of Electricity Distribution network and secondary systems (SCADA, Protection, Control & Automation)
• Experience with SCADA, Distribution Management System (DMS) and Outage Management System (OMS)
• A basic understanding of smart meter and its capabilities
• Experience in analysing high volume and complex data related to electrical network outages
• Demonstrated experience in preparing reports using MS Excel, Power BI & Tableau
• Ability to communicate effectively in both verbal and written forms with both internal and external customers
• Experience in working in a technical environment relating to electrical Distribution Networks.

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive, and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety – ensuring everyone gets home safely everyday – as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.   

What’s next?

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.