Senior Payment Specialist

About the role

The role of a Senior Payment Specialist - Payment Static Data is to assist ANZ in becoming the fastest and safest mover of funds both domestically and globally. This role ensures that ANZ customers spanning across all segments are provided with a quality, consistent and efficient payment experience, even when manual intervention is required.

The role is responsible for the successful processing of Inward and Outward Australian Domestic, Real-time Gross Settlement (RTGS), cross-border and clearing services Payments that fall into an exception handling queue. This is achieved through:

Becoming a subject matter expert on Payment Processing standard operating procedures
Doing things right the first time, demonstrating exemplary standards of quality
Maintaining a high level of productivity
Being curious and calling out suspicious transactions
Providing support and guidance to fellow Payment Specialists
Escalating where appropriate, informing team leaders and/or management of concerns and issues as and when they arise
Demonstrating an intermediate level of knowledge of the Australian Payments landscape including clearing streams such as SWIFT, RTGS, BECS and NPP
Demonstrating an intermediate level of knowledge of ANZ's Payments systems such as Global Payplus, Merva, AMH
Demonstrating an intermediate level of knowledge of Payments Industry standards such as SWIFT formatting and Financial Crime Standards
Continuously looking for ways in which the customer experience can be enhanced.

Role Location: 75 Dorcas Street, South Melbourne VIC 3205

Role Type: Permanent, Full-Time

Hours of Work: 6:00 AM to 3:00 PM, Monday thru Friday

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Knowledge of ANZ payment systems is preferred (SWIFT, GPP, MERVA, Cache, CAP, MIDANZ)
Excellent Written and Oral Communication
Basic level of understanding of Windows 10, Microsoft Office, Outlook.
Possess a Service-based mindset with strong customer focus
Demonstrated problem solving ability
Detail oriented with a concern for quality

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

10/03/2023, 11.59pm, (Melbourne Australia)

Microsoft Office