About UsWe're known for being the country's most popular rewards program with over 9 million active members. And through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.But, we're more than the card you carry around in your wallet or the app on your phone! With over 300 team members and growing, we have amazing office spaces in Sydney and Melbourne. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core values - Be United, Be Relevant, Be Passionate, Be Generous, and Doing the Right Thing.
Your TeamWe've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.We work really hard to build teams that support each other. It's the kind of environment you'll miss while you're on holidays.
Your RoleProduct Strategy:
- Lead a team Product Managers to uncover and seize customer-centric opportunities, driving strategic initiatives that supports Flybuys' strategic direction
- Craft and steer a comprehensive product strategy that is in harmony with the overarching goals of the business.
- Champion the strategic direction for one of Flybuys' pivotal missions, ensuring the value proposition is clearly articulated and embraced by all pertinent stakeholders.
- Spearhead the definition of high-level business priorities for the product roadmap, overseeing its execution and future iterations.
- Orchestrate the product lifecycle from inception, through design, testing, forecasting, cost analysis, marketing, support, to the eventual phase-out.
- Preserve a progressive outlook on the product roadmap, inspiring internal teams, partners, and the market with a dynamic vision for the future trajectory of our products and services.
- Formulate and execute the operational blueprint, targeting growth milestones including growth in member engagement, revenue, profitability, and return on investment across various business channels and customer segments.
- Collaborate with our Product Managers and Delivery team to outline and supply high-level product requirements, equipping them to convert these into user stories, thereby facilitating the Delivery team to sequence and implement features in alignment with the comprehensive roadmap.
- Calibrate product offerings by analyzing market trends and product demand to ensure competitive positioning and profitability.
- Determine product pricing based on market research and product demand
Customer Research:
- Cultivate strong relationships with strategic partners and prospects to validate and refine the product vision and roadmap, ensuring they deliver exceptional value and maintain a competitive edge in the market.
- Conduct in-depth competitive analysis to inform strategic decisions and empower the broader organization with insights, solidifying our unique market position across partner networks and development teams.
- Anticipate future market trends by understanding the evolving ecosystem, guaranteeing that our product roadmap proactively addresses emerging challenges and opportunities our clients will encounter.
- Lead cross-functional collaboration to integrate market intelligence and customer feedback into product strategy, fostering innovation and responsiveness to market dynamics.
- Champion a customer-first approach in product development, ensuring that user experience and satisfaction are at the forefront of our product design and functionality.
- Drive product performance metrics, establishing key performance indicators (KPIs) to measure success and inform continuous improvement efforts.
- Mentor and develop the Product Management team, nurturing talent and fostering a culture of excellence and continuous learning within the team.
Go to Market:
- Develop and delivers a go-to-market plan for product releases .
- Work with Marketing and Support teams to deliver the go to market and ongoing release plan.
Your Experience- 5 to 8 years' experience across product management and development specifically in mobile/web/digital products either with a consulting organisation, independent software organisation or large company
- Proven ability to lead high performing Product teams
- Tech savvy and passionate about building customer centric products .
- Strong understanding of market dynamics, revenue models, and the competitive landscape
- Track record of using qualitative and quantitative data to prioritize and drive decision-making.
- Proficient in productivity applications such as Microsoft Office.
- Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information .
- Experience with best practice agile development and lean startup principles .
- Curious and comfortable holding professional conversations with customers.
- Excellent communication skills both verbal, written and presentation.
- Excellent people and management skills to interact with team members, cross-functional teams and third parties.
- Innovative thinker that can translate ideas into practical solutions and/or product .
- Can maintain strategic course through day to day operational challenges to ensure that we remain focused from a project perspective on the strategic rather than the tactical in terms of focus and prioritisation.
- Experience in Customer Loyalty Programs and Retail industries are highly favourable but not mandatory
Your BenefitsWe offer our valued team members a stack of exclusive benefits! To name a few...
- Flybuysflex | work from anywhere, measured on outcomes
- Two well-being days per year!
- Volunteer leave
- Ongoing learning & development programs and opportunities
- My Coles and Wesfarmers team member discount card
- Be Well Programs - Mind/Body/Soul
- Quarterly All Team events
- Hybrid social events
- New starter kit merchandise
Your Time to FlyWe value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone's voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.
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