Senior Program Officer , Department Of Housing

Provide support through property and policy management through the Property Operations and Support team. This role supervises insurance claims and policies and procedures that support the Service Delivery Enablement network.
Job details Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/536251/24
Closing date 16-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Sylvia Shelley
Contact details Phone: 07 3007 4324
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• Provide advice, guidance and support to the departments Housing Service Centre network in relation to property-related policy and procedures and insurance and/or compensation claims.
• Ensure that the departments property related policies and procedures are reviewed and updated in line with legislative and departmental guidelines.
• Investigate, assess and make recommendations on property-related compensation claims by applying best practice principles and legislative frameworks.
• Effectively manage contentious, sensitive or complex issues and work collaboratively with key stakeholders, including the Queensland Government Insurance Fund, Legal Services and Crown Law, to achieve acceptable resolutions.
• Supervise staff responsible for claims processing and property-related procedural updates.
• Undertake regular quality assurance reviews to ensure key performance indicators are being achieved and that records are being maintained in accordance with statutory reporting requirements.
• Prepare briefing notes and Ministerial correspondence and manage requests for information from various internal and external stakeholders including the Queensland Ombudsman.
• Demonstrate high level communication skills, including high quality written skills and a capacity to advise, negotiate and consult on significant issues with various internal and external customers.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months
Further information
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Documents
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