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Form of workAt MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role
Reporting into the Head of Customer Resolution, the Senior Project Manager role is a 6-Month Contract opportunity. This is a critical role to support, and project manage a remediation incident encompassing both technology and business processes.
The Senior Project Manager will successfully articulate, plan and oversee the delivery of agreed standalone projects or program of work or a group of initiatives within our Remediation value stream.
Your responsibilities include but are not limited to, establishing and managing project scoping, planning, monitoring, reporting, governance, financials, cadence, risks/issues management and benefits realisation monitoring and reporting. This also includes facilitating project planning with business owners and prioritizing delivery outcomes in conjunction senior leaders across various business units such as Technology, Transformation and Individual Insurance.
The role will ensure there is stakeholder alignment to the MLCL strategies, and through roadmap development & value documentation ensuring there is a consistent understanding & focus across respective business unit value drivers, target state, sequencing, benefits forecast & Return on Investment (ROI).
About you
You are a seasoned Project Manager with a minimum of 8+ years of experience in delivering remediation-related projects within the financial services sector.
You thrive in a fast-paced and ambiguous environment, with the know-how of maintaining a healthy project/program plan within a program with high level of interdependencies across various streams of work.
Lastly, your sense of pro-activeness and initiative enables you to work autonomously and enables you to identify and work with the appropriate group of stakeholders to meet the program timelines and deliverables.
Bringing our best to life - why join us?
• We do work that makes a genuine difference to our customers, partners and community.
• We have a supportive, inclusive and flexible team culture, including hybrid working.
• We support your growth and development, and careers across our business units and teams that are as unique as our people.
• We reward and celebrate our successes, through our incentive and recognition programs.
• We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
• We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
