Senior Project Officer, Hr Systems

The Department for Child Protection is seekinga Senior Project Officer, HR Systems to join on a full-time ongoing basis.

The role is responsible for:

• Overseeing the effective operation of the PLEDGE HR system and managing complex system issues and queries.
• Delivering high level customer service based leadership and expertise across DCP as the central point of contact for PLEDGE HR System service requests, queries and issues.
• Developing, implementing and monitoring specific operational HR system projects by researching information, providing conceptual design solutions and implementing endorsed service directions
• Monitoring, evaluating and reporting on outcomes to meet service quality targets and obligations.

About You

We are looking for a confident systems specialist with high level verbal and written communication skills and the ability to develop and deliver expert advice.

With a high-level capacity for collaboration, you will be able to form and maintain effective relationships with key internal and external stakeholders.

A well-developed knowledge of a range of best practice HR systems and related applications is desirable.

Key to this role will be demonstrated experience in monitoring, managing and ensuring the delivery of vendor issue resolutions. 

For the opportunity to champion operational enhancements within the Department,apply today!

To Apply

To be considered for this opportunity, please submit a resume and a cover letter addressing the following questions:

• System users vary in knowledge and experience, along with their expectations of how such a system should work. When system change requests are made, how do you go about determining whether a change should be made?
• The Pledge HRMS has Learning Management, Performance Management, and Recruitment Management modules within a single system supported by one vendor. The role will require you to work with a range of stakeholders with competing demands and priorities. Can you describe how you build positive relationships and effectively manage conflict resolution.