AddressWhat you do:
To manage Insurance Repair claims and ensure our Builders and Trades meet required claim KPI's including timelines, cost, customer service and scope accuracy. The key focus of the team is Performance, Relationship between the building/ trade partners and Allianz Partners.
Key responsibilities include:
Repair Management:
Monitor claims having regard to the validity of the claim, the circumstances surrounding the claim and cost containment.
Coach builders in report writing and required documentation.
Ensure Builders meet the required service levels and claims are finalised as quickly as possible.
Ensure that cost savings are implemented in all appropriate situations.
Provide regular reports on provider performance, and follow these up with performance management actions where standards are not being met.
Review and validate Scopes and costs associated with claims to ensure they are representative of the work, and meet required standards.
Client Accountabilities:
To ensure the highest standard in all contacts and interactions with the Internal and External stakeholders (written / phone / face to face).
Handle and resolve complaints in a professional manner whilst striving for a win / win outcome. Outcome to be achieved whilst demonstrating the Allianz People Attributes.
Provide quality follow through and excellence in service in all dealings with customers and client companies.
Actively engage in Work Health and Safety activities to ensure our network act in line with the AzP & Client WHS expectations.
Review and manage builder performance at a high level to drive KPI improvement and cost management via data driven approaches.
Financial Accountabilities
To monitor repair costs and identify opportunities to drive down repair costs.
Ensure relevant costs are paid and client billed correctly.
Ensure correct handling of claims via process oversight to minimize risk of Operational loss.
These outcomes are to be achieved whilst demonstrating the Allianz People Attributes
What you'd bring to this role:
Property Claims experience.
Demonstrate strong customer focus, and possess the energy and tenacity required to succeed in a rewarding and challenging environment.
Provides superior customer service to both internal and external customers.
Problem Solving and Decision Making Skills:
Able to make decisions swiftly and put decisions into practical use.
Strong understanding of data management, with ability to use data to frame and direct performance improvement.
Communication Skills:
Ability to communicate, influence and build effective relationships at all levels of the business.
Background in property Claims management and desktop assessing is advantageous.
Understanding of ability manage WHS requirements in the building industry.
An intuitive thinker - able to adapt and tailor communications to appropriate audiences
Proven written and verbal communication skills.
Professional Approach:
Proven high level of professionalism, maturity and candour in daily work ethic.
Demonstrated ability to deliver results in a high-pressure environment.
Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritise work, meet deadlines, retain personal motivation and tolerance.
What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
42032 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
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