Senior Quality Assurance Officer

Come join our team to make a difference in the NSW public sector! 

Vacancy:Senior Quality Assurance Officer, Clerk Grade 9/10, Enabling Services Branch, Quality Assurance Unit
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing or Temporary
Salary Range: Up to $157,981. Package includes salary ($120,859 - $133,183), employer's contribution to superannuation and annual leave loading.

About the NSW Ombudsman

The NSW Ombudsman’s Office is continuing to pursue our goals of ensuring everyone in NSW is treated fairly, and that public authorities and community service providers act in ways that are lawful, reasonable, and accountable.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

We strive to have a workforce that reflects the breadth and diversity of the people of NSW. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.

We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.

The Role 

The Senior Quality Assurance Officer supports the delivery of the NSW Ombudsman Quality Assurance Framework and related processes and procedures. This includes conducting quality checks, assessments and reviews, to ensure that matters handled by the NSW Ombudsman are dealt with the utmost level of integrity, timeliness, quality service and transparency.

About you 

• You will have experience in developing and managing Quality Assurance frameworks with experience in investigations and complaint handling systems.
• You will have demonstrated experience in interpreting and analysing complex business data and communicating key findings for systemic process improvement and decision-making.
• Ability to determine the data requirements of a Quality Assurance Framework to ensure that reviews, checks and assessments are meaningful and will result in systemic practice improvements.
• Ability to maintain confidentiality in relation to information obtained as a result of reviews and Quality Assurance checks.
• Demonstrated experience managing sensitivities of assessing an individual’s work and acting professionally, with objectivity and integrity at all times.

The NSW Ombudsman is an organisation that holds integrity, clarity and fairness in high-regard and so do you.

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Work life balance with a 35-hour work week
• Opportunity to utilise and hone management and mentorship skills
• Close to public transport - office is adjacent to Town Hall Train Station
• Great team environment and culture

Notes:

Online applications must consist of:

• Covering letter outlining how you meet the requirements and capabilities of this role.
• Resume outlining your skills, knowledge, and experience as relevant to this role.

Additional Notes:

• The assessment process will be conducted by a standard panel assessment process.
• A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. 
 
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role Description

NSW Ombudsman Website 

Closing date: Monday, 5th February 2024,11:59PM
Inquiries can be directed to Recruitment team via: ***********@ombo.nsw.gov.au or 92861075