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SalarySenior Reporting Analyst - 44380
- Full time | Permanent
- Open to Sydney, Adelaide, Melbourne
- Hybrid working arrangement - Currently 2 days office and WFH
The role is responsible for the provision of analysis and insights to the Customer Solutions business. This involves: Management of requirements and delivering to them for the Customer Solutions business; Liaise with the Business, Analytic teams, Workforce and Credit Risk for inputs, and transposing those into visual dashboards; Building predictive and prescriptive views via scenario models and translating that into actionable insights.
The role involves facilitating and optimising effective conversations between our external customers and our internal staff members through inbound and outbound contact channels. It is expected you will be motivated, driven, and passionate about delivering a superior service experience, meeting customer needs, and balancing commercial outcomes.
Another critical focus will be to foster and develop relationships with our business partners to achieve Customer Solutions specific objectives, demonstrating a One Team approach.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Ability to provide service excellence by driving value through effective partnering with the Customer Solutions business to deliver on their dashboard requirements.
- Strong working experience with tools like SAS, SQL, Teradata, Tableau, Alteryx, VBA, PowerBI, Bitbucket, Confluence, JIRA, Power Apps
- Experience with MS Office products like Excel, PPT
- On completion of collating data and reporting layer in Tableau, to transition their focus on insights generation. This could take the shape of scenario modelling to provide predictive and prescriptive insights.
- Bachelor or post graduate qualification in Computer Science, Mathematics, Economics or Statistics preferred
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits.
How do I Apply?
Start here. Just click on the APPLY button.
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email
