Address
Form of workLiveBetter is one of the largest providers in regional Australia with a core business of in-home and accommodation services. Additionally, LiveBetter provides support to customers through a broad range of Children Services, Out of Home Care, Community Transport, Home Modification and Clinical Services.
The Opportunity
Reporting to the Head of Rostering Services, the Senior Rostering Services Officer leads a team of up to five Rostering Officers. They play a pivotal role in supporting the organisation to coordinate and manage intricate staffing and client scheduling across the organisation. Their role is crucial in ensuring customer centred and timely delivery of services in compliance with both external regulations and internal standards.
Additional key responsibilities include:
- Partner with service delivery teams to support the required outcomes for customers and the organisation.
- Foster a positive and collaborative team culture that encourages consistent processes and continuous improvement.
- Undertaking complex staffing and client scheduling across multiple platforms.
- Adhering to record management policies and processes.
- Collaborating with various provide rostering and workforce support.
- Proven experience to manage and prioritise competing workloads.
About You
You'll be a proactive and driven leader dedicated to guiding a team in meeting complex workforce demands. With an ideal background in rostering and coordination, the successful candidate will have:
- Relevant qualifications Administration or Community Services and/or significant high-level experience in a similarly relevant role.
- Significant customer service experience with a track record working collaboratively to deliver great customer outcomes.
- Demonstrated ability to understand awards and legislative requirements.
- Excellent verbal and written communication skills.
- Strong negotiation, advocacy and networking skills.
As an integral member of the LiveBetter you will strengthen the engagement and deepen the roots of LiveBetter in the communities to which they work in with a commitment to customer centricity. An attractive remuneration package and benefits will be offered to the successful applicant, including Not-for-Profit salary packaging.
How to Apply
For a further confidential discussion about the role, please contact Hannah Arnott on 0412 264 *** or via email at ******@orchardtalent.com.au. To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia.
Applications will be reviewed as they are received.
