Address
Form of workADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles.
Together, our brands (Adssi In-home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services) are an award-winning workplace. We deliver in-home aged and disability care services, including household help, personal care, respite, shopping, allied therapies, nursing, transport, social and community access, home modifications and maintenance.
Through our programs and a dedicated team of staff and volunteers, we support thousands of Australians to remain living safely and independently in their home and the local community.
About the Role
Do you have the passion and skill to be a part of an amazing team who provides high quality support to our Support Workers, Volunteers and Drivers? Come and join our family at Maitland Community Care Services!
We are looking for Part-Time and Full Time Customer Service Officers who will be responsible for rostering staff to provide a wide range of services to our clients.
Some of these duties include, but are not limited to:
- Ensure rosters are developed for each pay period and disseminated to staff
- Setting up new client services and making changes to existing client services as required
- Roster Support Workers in accordance to care plans, work orders, employment contracts and other requirements
- Arrange or replace staff and volunteers to cover planned and unplanned absences and advise clients about changes
- Building rapport with internal and external stakeholders
- Provide a high level of Customer Service to clients
- Maintain all records relating to staff rosters
- Other general reception and administration support as required
About you
To be successful for this role, you must have:
- Previous rostering/booking experience within the aged care or disability services sector
- Excellent communication skills
- Strong problem-solving skills with a solution-focused style and approach
- Excellent attention to detail
- Evidence of COVID-19 Vaccinations (primary vaccination course, plus one booster)
- Experience working in a fast paced office environment.
Desirable (but not essential):
- Qualification in Business Administration or similar experience
- Knowledge of client management system TRACCS
- Experience in the Aged Care of Disability Sector
Why work with ADSSI?
- Competitive hourly rate + paid travel time + paid kilometres (0.92 / kilometre).
- Eligible for $15,900 not-for-profit salary packaging plus a $2,600 meal entertainment card annually.
- Voice Project awarded ADSSI Limited a “Best Workplace Award” in 2021, with staff engagement measured as exceptional at 92%.
- Continuous learning and development opportunities to build a personalised career pathway.
- Employees are also provided with a mobile phone, a uniform, PPE, access to flexible working conditions, an Employee Assistance Program (EAP) and a paid ADSSI day each year.
Please note that the successful candidate must provide an NDIS worker screening check. The criminal offences that preclude a person from working in aged care are; a conviction for murder or sexual assault or a conviction of, and sentenced to imprisonment for, any other form of assault.
We are situated on Darkinjung, Wonnarua, Awabakal and Gringai lands and acknowledge the Traditional Custodians of this land. We pay our respects to the Elders, past, present, and future, and recognise their continuing connection and contribution to this land.
