AddressTrideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies (including NAB, Suncorp, Optus, Medibank, AGL and many more), to help transform and empower their businesses.
Working for Trideca, you will be challenged to think outside the box and do things you have not done before. We tackle unique challenges and work on innovative projects for our enterprise clients across various sectors. As part of the Trideca team, you will be able to embrace opportunities for growth with emerging technologies, in a fast-paced, collaborative, and rapidly growing environment across Melbourne, Sydney and Brisbane.
At Trideca, we cut through red tape to get things done efficiently. Join us for a dynamic career where you can make a real impact.You can learn more about us here: https://www.trideca.com.au/
About the role
The role is ideal for Senior Business Analyst who have previously worked on Salesforce systems. This role offers a terrific opportunity to contribute to an organisation shaping future outcomes for the community while enjoying a supportive and collaborative work environment.
Job Requirements
- Support the development and implementation of the Digital strategy
- Assist the Digital Product Manager in crafting and delivering our digital roadmaps.
- Collaborate across teams to gather, validate, and document requirements, analyse data, and define current and target states.
- Analyse proposed solutions, identify potential issues, risks, and benefits, and conduct change impact assessments.
- Work with vendors and teams to create functional specifications for solutions.
- Simplify technical documentation into plain language for team understanding.
- Support solution implementation and testing to ensure quality standards are met.
- Foster a culture of continuous improvement through insights, data, and research.
- Support change management processes.
- Produce high-quality written documents and provide input into key reports.
- Ensure project management activities are implemented in accordance with company policies.
Skills
- Three or more years of Business Analyst experience with technical implementations of Salesforce systems.
- Mid-to-advanced experience with Salesforce configurations.
- Business Analyst background in CRM process design and implementation
- Experience with enterprise integration tools and ETL (extract, transform, load) tools
- In-depth knowledge of Salesforce products (Sales & Service Cloud) and their functionalities, as well as the ability to model a role hierarchy, data model, and appropriate sharing mechanisms.
- Extensive experience in the administration and maintenance of Salesforce systems.
Our Values
- Customer Obsession
Our customers mean everything to us and are at the centre of everything that we do; without them, we dont have a business, and we go out of our way to create outstanding experiences for each and everyone; we are proactive, and we are always looking to create WOW moments for our customers. - High Performance Team
Business is a team sport, and we are here to win. We respect, value, and inspire each other to bring our best to raise the bar. We will high-five you when youve nailed it and give you the honest truth when you dont. You are either on the bus or you are off the bus. - Accountability
We own our space, relationship, and client outcomes. We are fully committed and accountable to ourselves and each other; we deliver what we commit to. We adopt a commercial outlook and think and make decisions like we are the CEO. - Open Debate
We encourage debate, discussion and disagreement with a relentless focus on our overarching vision and purpose in line with our core values; the outcome each and every time is a total commitment to execute what has been decided. - Fun
We celebrate our wins, and we know when and how to have fun.
We also believe that the unique contributions of everyone at Trideca is the driver of our success. To ensure that our products and culture continue to embrace everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about creating a workplace that fosters active participation and provides an equal playing field, where merit and accomplishment are the sole criteria for success. We encourage candidates from all backgrounds to apply. We celebrate the diversity of our workforce and are dedicated to creating an environment where everyone feels welcome, valued, and included.
