Senior Salesforce Support Engineer

Our Federal Government client is searching for an experienced Senior Salesforce Support Engineer to join their Sydney or Canberra team.

• 12 month contract with 12 month extension available.
• Hyrbid working arrangements available ( 3 days from Office and 2 days WFH).
• Open for Canberra and Sydney Candidates.
• Open for Australian Citizens.
• Paxus pays weekly.

To be Successful in this role you must:

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
• Deployment of changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Develop and maintain documentation on processes and configuration.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
• Work within an Agile delivery methodology
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.
• Development of meaningful event monitoring and alerting.
• Knowledge transfer and training within the team.

To be considered you must:

1. Be an Australian Citizen residing in Canberra or Sydney.
2. Demonstrable experience providing technical support for Experience Cloud.
3. Exposure to HTML, CSS and JavaScript is added advantage.
4. Platform Developer 1 Certification or Vlocity Certification will be a standout.
5. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
6. At least 5 years' experience within Salesforce eco-system.
7. Experience/Exposure with Salesforce Industries including OmniStudio.
8. Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
9. Hands on experience with version control, branching and metadata deployments.
10. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on +61 (0)2 6151 9203 or email: *******@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.