AddressAt the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Fulltime Ongoing position
- Located in Sydney with flexible working arrangements available
- Clerk Grade 7/8 with salary ranging from $106,025 to $117,363 + super
About the role
The Student Support and Specialist Programs Directorate is looking for a Senior School Support Officer who will be managing a range of duties including assisting in school facing activities, responding to critical incidents, and communicating with school staff and principals. This is a varied role where you will be managing and mentoring an experienced team, supervising caseloads, and managing training events and resources. The role predominantly supports schools with international students and ensures that they remain compliant with State and Federal legislative requirements.
For further information please click here to view the role description.
About you
We are looking for a dynamic person with strong negotiation and reporting skills who can collaborate with Senior School executive as well as other key members of the school’s International Student Program. We would also like to hear from you if you have:
- Experience working in schools and superior organisational skills.
- Sound understanding of MS Office and the ability to analyse data reports
- Effective communication skills and the ability to present and create presentations for different school groups.
- Ability to work closely with and manage the changing needs of the team.
- Experience with initiating improvement projects and enhancing effectiveness of program delivery
- Project management skills are advantageous.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Hold a valid clearance to work with Children (Working with Children Check) for paid employment.
- Hold a valid NSW drivers’ licence.
- Ability to travel to schools across the state.
- Ability to work outside of regular business hours to attend to cases requiring urgent escalation.
- Demonstrated understanding of and commitment to the values of public education.
Key knowledge and experience
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
- Experience in implementing student support processes that comply with the ESOS Act and the National Code.
- Experience in the management of international students in schools.
Benefits
- Flexible working arrangements, including - hybrid/work from home arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Opportunities for advancement and mobility across the Department to support your career growth.
How to apply
Attach a resume (maximum 3 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and focus capabilities of this role.
For the application process, you must also answer the pre-screening questions and any essential requirements as listed above. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment, you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Closing date: Wednesday, 3rd of July 2024 at 11:59PM.
For role enquiries please contact Elvia Cacciotti at ***************@det.nsw.edu.au and for recruitment process enquiries please contact Rajaa Nour at ***********@det.nsw.edu.au
Pre-Screening Questions:
- Targeted Question 1: Describe a successful outcome for a complex issue you managed. What challenges did you face and how did you deal with them? What strategy or strategies did you find the most effective in achieving your goal? (400 words max)
- Targeted Question 2: What different approaches and communication strategies have you used to help a colleague who was underperforming to ensure that a team project remains on track? How did you know you were getting your point across and how have you used technology to achieve your desired outcome? (400 words max)
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (*****@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
