Senior Server Standard Operating Environment Engineer

Application closing date: Wednesday, 20 March 2024 • 11:59pm, Canberra time (in Canberra)

Estimated start date: Wednesday, 01 May 2024

Location of work: VIC

Working arrangements: The work is to be performed at the offices of Services Australia in the respective city. Some remote working arrangements may be considered on a case to case basis.

Length of contract: Until 30 June 2025

Contract extensions: 2 x 12 months

Security clearance: Must have Negative Vetting Level 1

Rates: $130 - $160 per hour (inc. super)

Services Australia is seeking a Senior Server Standard Operating Environment Engineer who will be focused on the provision of a robust ICT capability whilst ensuring the security of the day-today technical operations. They will provide broad technical support for project build, test and solution deployment activities for a wide range of Microsoft technologies.

Primary Technologies

• • Windows Server
• Windows Desktop
• Applications Packager
• Rapid 7
• Broadcom Data Centre Security Engineer.

Key Tasks/Duties/Requirements:

• Maintain and support Services Australia and partner agencies Microsoft environment end to end.
• Provide third level support for users and managed personal computing devices.
• Provide broad technical support for project build, test, and solution deployment activities.
• Monitor, tune and maintain ICT software components and perform system testing.
• Consult with the infrastructure team in the design, procurement and deployment of hardware and related assets.
• Schedule and perform regular maintenance and updating of supported products.
• Perform technical operations for ICT solutions.
• Maintain technical system information in service tools.
• Perform daily monitoring activities.
• Support the development of plans for backups and disaster recovery and execute those plans when necessary.
• Perform problem management and root cause analysis.
• Execute technical change management.
• Prepare a range of technical and corporate documentation.
• Escalate issues that adversely impacts on policy, performance and/or service.
• Collaborate with stakeholders to resolve issues and ensure effective and timely implementation of business solutions.

Key Skills and Experience:

• Minimum of 3-5 years working in a Microsoft solutions design/engineering role.
• Knowledge and a broad range of technical skills across various Microsoft products, both on premise, and M365, including Active Directory, Azure Active Directory, Windows Server, Windows 10, Office, SCCM, Teams and Intune.
• Demonstrated experience in maintaining and supporting end users and their devices in a complex ICT environment.
• Demonstrated ability to work effectively with technical and non-technical stakeholders.
• A high degree of organisational and time management skills, including demonstrated ability to meet priorities and work to tight deadlines.
• Well-developed written and oral communication skills, including writing Standard Operating Procedures and user guides.

Essential Criteria

1. Minimum of 3+ years’ experience in SOE migrations, projects, and implementation.
2. Minimum of 3+ years’ experience in Windows Server management, projects and implementation.

Desirable Criteria

1. Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM.
2. Strong technical knowledge of Active Directory, Group Policy Management, RBAC, AppLocker, Server imaging.
3. Strong Scripting ability (PowerShell, VBScript).
4. Experience with facilitating large and enterprise scale software deployments, including Vrealize automation.