Address What you will do
As our Senior Service Manager, you will:
- Implement and support IT service management best practices (such as ITIL) across ITP; Collaborate with internal stakeholders to provide documentation, support systems, training and coaching for IT service management best practices.
- Identify and implement service improvements within ITP and for our partners.
- Maintain a catalogue of services, service levels and agreements for all ITP services and provide service information to both internal stakeholders and partnership customers.
- Undertake improvement projects and activities which contribute to Information Technology Partners delivering successful outcomes. Improvements will be determined by monitoring internal and customer feedback, analysing trends and performing service reviews.
- Prepare and present submissions, reports, proposals, and briefings on issues related to IT services, IT service management practices and IT service improvements.
- Contribute to a work and team environment that values performance, improvement, innovation, and outcomes.
What you will bring
Mandatory requirements
- Nil
You may also have
· Knowledge of ITIL (Information Technology Infrastructure Library) practices for IT activities such as IT service management (ITSM).
· Business analysis skills.
Key competencies
All employees are expected to role model leadership behaviours. This role requires the leadership competencies of an individual contributor as outlined in the Leadership competencies for Queensland.
Vision
- Leads Strategically - Thinks critically and acts on the broader purpose of the system.
- Stimulates ideas and innovation - Gathers insights and embraces new ideas and innovation to inform future practice.
- Leads change in complex environment - Embraces change and leads with focus and optimism in an environment of complexity and ambiguity.
(SFIA skills: BUAN 4, CORE 4)
Results
- Build enduring relationships - Builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes.
- Drives accountability and outcomes - Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency.
(SFIA skills: SLMO 4, RLMT 4, PBMG 4)
Accountability
- Fosters healthy and inclusive workplaces - Fosters an inclusive workplace where health, safety and wellbeing is promoted and prioritised
- Demonstrates sound governance - Maintains a high standard of practice through governance and risk management.
(SFIA skills: CORE 4, RLMT 4, SLMO 4)
Applications to remain current for 12 months.
