Senior Service Planning Specialist

• Give expert advice & high-level technical support to achieve service excellence
• Lead the development of Strategic Service Plans and lead Service Reviews
• Permanent Full-time role with hybrid & flexible hours working options
• $105k - $118k (subject to experience) + super + RDO

A bit about the role

The Senior Service Planning Specialist position sits within the Strategy, Innovation and Transformation department. In this role you will lead the planning of and future design for Council’s service to be strategic, sustainable and future focused to meet the needs of the community. Providing expert guidance and high-level technical advice, you will work with a diverse range of internal stakeholders to develop strategic service plans, and lead service reviews.

What you’ll deliver

• Lead the planning and future design of Council services through Strategic Service Planning and Service Reviews, applying sound project management, change management and engagement approaches.
• Partner with service owners and key internal stakeholders across the business.
• Communicate complex information to stakeholders in an efficient and meaningful way to ensure understanding and commitment to service changes.
• Lead research and analysis of current trends to provide sound recommendations for innovative service delivery.
• Enhance service delivery and capacity across the organisation through service transformation efficiencies.

What you’ll bring

• Proven ability to establish and maintain strong relationship and networks at all levels within the organisation with exceptional interpersonal, written and verbal communication skills.
• Demonstrated experience in Service Planning, design, evaluation and review.
• Sound conceptual, analytical, problem solving skills
• Sound project management, change management and engagement skills.
• Proven ability to work effectively within an outcome-focused and team-oriented environment 
• Financial and business acumen to support and influence business decisions.
• Tertiary qualification and/or relevant experience in business analysis, service model review or financial analysis.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check
• A curious, collaborative, and inclusive community mindset.

Why join us?

At Casey, we strive for a workforce that reflects our diverse community in line with our core values of Dream Big, Empower Each Other and Make our Community Proud.

We value our people and show this appreciation beyond their remuneration, supporting them through a range of financial and non-financial rewards and benefits. 

Our holistic approach offers a range of personal and professional benefits that collectively make a big impact to support our people where they need it most.

Benefits

Benefits | City of Casey

• A supportive learning culture
• A hybrid and flexible workplace
• Multi-award-winning architectural office building
• 2 minutes’ walk to all amenities – Westfield shopping centre, gym/pool, onsite carpark and more.  

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and sending us a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Natalie Brown, Service Planning and Review Lead on 9705 5200

Applications will be accepted until 11.55pm on Sunday 10 December 2023.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

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