Senior Service Support Officer

• Join a values driven, life friendly organisation
• Full time, permanent position
• Additional leave and ability to purchase leave

Reach further with us!

Join our Service Support team in Mandurah where you lead a team of Service Support Officers. You will support team members to ensure clients can access our services in ways that are person centred, safe, responsive and convenient.  You and your team will be the first point of contact for many clients and will help refer them to appropriate services within Anglicare WA where appropriate. You will be responsible for ensuring data quality and compliance and driving a culture of continuous improvement as well as ensuring the smooth running of the office. You will work alongside passionate and dedicated professionals in a client centred environment where you can make an impact.

Here, you can bring your administration expertise and thrive in a varied environment. This is a full time permanent position, based in Mandurah.

What you will bring

You are a passionate and talented individual who wants to be part of a team who delivers quality services to our clients. To be successful in this role you will have:

• Relevant experience in a similar role or Cert IV qualification in community services
• Ability to lead and grow teams
• Exceptional communication skills with an ability to relate to a wide range of clients in need of assistance
• Ability to respond to clients in distress, and be comfortable deescalating people who are upset
• Well-developed computer skills (MS Word, MS Outlook, client management system)
• Financial management skills including ability to issue invoices and receipt money

The successful candidate must possess a current National Police Clearance valid within one year and WA Working with Children Check.

Impact and benefits

Sharing your knowledge, skills and experience, you will make an impact to the lives of families and communities across the state. 

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Also:-

• A competitive salary from $80,963 per annum + 11% superannuation 
• Salary packaging of up to $15,900 (which equates to circa $4K after tax) plus additional salary packaging of up to $2,650 for meal and entertainment expenses 
• Additional 3 days leave per year over festive period
• Life-balance friendly working conditions

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work.  We are focused on strengths, believing in and amplifying the strength of people and communities.  We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better.  We are courageous and gutsy, tackling difficult issues, even when it’s hard.  

But don't take our word for it!  Here is what our people think:

• “Anglicare WA has a culture which celebrates people, the communities we work for and works in innovative ways with leadership who are connected with the work, everyone feels comfortable to be their unique selves here.”
• “Anglicare WA is really great at living and breathing our values everyday across the organisation, celebrating the diversity within our workforce, doing things differently, constantly trying to break down barriers for clients and families, making new employees feel welcome, great communication!”
• “Anglicare WA supports flexible working (incl WFH). As a single parent my leaders have always been approachable and understanding. I really appreciate being part of an organisation that respects my responsibilities as a parent.”

Apply Now!

If the opportunity excites you to develop your career in an organisation whose values align with yours then we want to hear from you.

To apply, please click on the apply button and follow the prompts attaching a current detailed resume and covering letter. 

For further information please contact Michelle Peter, Service Manager, Peel and Rockingham at 0401 928 *** between 8:30 - 4pm Monday to Friday. 

We are seeking to appoint someone to this role as soon as possible and will close this vacancy once suitable candidates have been identified.  Please apply without delay!   

Child Safe: Anglicare WA is committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

Unsolicited applications from recruitment agencies will not be accepted.