Address
Form of work
SalaryFocusNet Technology is a National IT / Cloud / Cyber / Managed Service Provider, delivering the best technical solutions for our clients, something we have been doing for over 20 years.
Recognising we cannot do this without an awesome and cohesive team, we invest heavily in our people. Here are some ways we help make FocusNet Technology a safe, secure and prosperous workplace:
- Compelling package that is reviewed every 6 months with every employee.
- Flexible working arrangement that values your balance between Work and Home.
- Complementary access to private & confidential 1 to 1 coaching and counselling sessions with qualified psychologists, finance consultants and more.
- Customised Development Plan - Tailored for Personal and Professional growth (think Certs / Training Days / Labs etc).
- Regular Team Barbeques (with options for all!)
- Shared appreciation for Coffee / Cars / Sports / Gaming / Food / More!
- Social & Team Building Functions.
Due to continued growth in our client base, we are looking for a like-minded Senior Service Desk Engineer to join our team.
Are you ready to move into an awesome role, with awesome co-workers?
Do you love all things Tech?
Do you have a passion for helping Clients with their needs?
At FocusNet, this is our passion.
Our Senior Service Desk Team works directly with our clients and our Service Desk Team to ensure the smooth running of various IT Systems. The team regularly handles:
- Supporting Client's complex technical matters.
- Supporting Service Desk Escalations.
- New Customer Onboardings & Projects.
- Public & Private Cloud management.
- Incident & Problem response.
- Working with other Senior Service Desk members and specialists to implement and maintain standards and best practices.
Some Key Technical & Personal Attributes:
- Experience working with wide range of clients (10 - 500 user), delivering quality IT Support & Services.
- Excellent verbal & written communication.
- Deep Understanding of Server & Network environments.
- Excellent Trouble-Shooting approach.
- Experience working with a variety of Server systems within Microsoft OnPrem / Azure, and M365.
- Experience with Microsoft RDS.
- Experience working with supplementary services for Email / Cyber Security and Endpoint Managment.
- Experience working with wide variety networking and endpoint technology.
- Ability to work independently, and as a part of a larger project team.
- An advanced understanding and experience working with Ticketing Systems and delivering excellent Customer Service.
Bonus Points
- ITIL / ISO 27001 Experience.
- Microsoft and other Industry Certifications.
- Cisco experience / Certifications.
- Linux Server Experience.
- Apple Desktop Support Experience.
- Microsoft Exchange, SQL Server Experience.
- Microsoft Hyper-V Experience.
- Failover Clustering Experience.
What we can offer you:
- A very competitive salary.
- The opportunity to work within an established Managed Service Provider in a highly dynamic and experienced environment.
- Exposure to industry leading vendors providing services and products for small to medium enterprise.
- Structured upskilling and professional development.
- A career progression path within the business.
- Ability to play with leading edge, cool tech!
- An environment that fosters collaboration and innovative tools (we don’t use ConnectWise!).
How to Apply:
To apply for this position, please provide a cover letter outlining what makes you stand out and a CV with your employment and educational details, including referees where possible.
