Senior Support Engineer

Strong support skillset with server and public cloud exposure? Want to grow your Cyber security skills or do more advanced tickets or projects?

• Great advancement opportunities, supported to get certified
• Few people leave this MSP because they are so well looked after.
• A sense of humour, friendly personality, highly valued here!
• Team lead opportunity for the right candidate
• 1 day work from home per week

I've been working with this client for over 10 years. I know them well, I know the type of people that love this environment and I've placed most of them. I'll stake my reputation on this workplace being one of the best amongst the Managed Service Providers in Perth. 

• Friendly and fun company culture - led by the owner who always enjoys a laugh... 
• Mature, cloud-based MSP - you will learn a lot of cutting edge stuff here
• Learn quickly and progress.
• Incentives to get certified training days, study days, free study materials and exams.  
• Security and Cybersecurity skills are highly valued and will be used and developed

The ideal candidate would have a combination of soft skills and level 2 IT support experience to be able to deliver great customer service experience to the company's wide range of clients. Attention to detail, doing a job well, and being on top of your game technically are all essential attributes for this role. You will need to have outstanding customer service and communication skills, be able to work in a team and have solid, broad tech skills at a desktop level including experience with servers and networking. They also have a real cyber sec focus, so any skills you have in that area would be great too.  

Did I mention communication skills? - really sharp, mature, professional, client facing communication skills... good, just checking ;-)

Day to day you will be doing level 2 support tickets and sometimes helping out on projects, remotely or onsite. So you'll need to be comfortable driving to client sites and working in front of clients from time to time as well. If you have greater skills and more project experience, then you'll be used more for projects. They have a lot of projects booked up already this year. 

This is a Cloud first company. They've been Cloud first for longer than most MSPs in Perth. They also have a heavy emphasis on Cyber security, so if you have skills in that area they will be used.   

They have a really open, accessible and helpful company culture. Creativity is highly valued, they spend time listening to their staff and the needs of their clients and creatively matching the two together to design solutions and innovative products. It's an exciting time to be in IT and the cloud has produced so many possibilities when it comes to developing new products quickly. This company values that kind of creative and proactive thinking.

Strong level 2 support experience with the following technologies are needed –

• Windows Desktops in AD environments
• Server admin, log checking, troubleshooting
• Networking concepts such as DNS and DHCP, vlanning, vpns  
• Office products and Outlook in an Exchange and Office 365 environment
• Active Directory and user management, Group Policy, Intune / EPM experience highly valued
• Profile creation and management on desktops
• Terminal Server / thin client knowledge - Azure virtual desktop experience, highly valued
• Patching and hardware knowledge
• Sharepoint online experience 
• Managed Cyber security environments

In this role, you will get to make use of your great troubleshooting skills, combining this with a flair for communicating with non-technical clients. If you have a combination of solid level 2 desktop and server support skills blended with energetic customer service, apply now.

To meet the requirements of this role, you will have most of the following:

• Slick phone and remote support skills
• A great team player
• Be rigorous in managing daily tasks
• A robust sense of humour
• Results driven work ethic

While technical proficiency is required, the right kind of friendly, customer focused personality is the higher priority. 

So challenge me - hit me with your resumes people.. prove to me you have what it takes.

The Team @ Transparency