Senior Support Specialist

Senior Support Specialist

• Permanent, full-time position
• Hybrid working strongly supported
• Access to salary sacrifice and other company benefits

The opportunityWe are seeking a dedicated Senior Support Specialist to provide top-tier administrative support, expertly coordinate projects, and manage communications for our senior leadership team. In this pivotal role, you will work closely with the leadership team to ensure the successful delivery of critical strategic programs. Additionally, you will actively contribute to building our internal brand and championing our organizational priority of delivering Best CareIf you have the skills and passion to make a significant impact, we encourage you to apply!Key responsibilitiesThe major accountabilities for the role of Senior Support Specialist are:

• Admin Support: Deliver effective and high quality administrative support to the Executive Director and Director and management team.
• Project Coordination: Achieve effective coordination for various projects and initiatives.
• Process Improvement: Contribute to streamlining processes for administrative efficiency.
• Operational Efficiency: Ensure efficient operational delivery.
• Liaison and Communication: Act as a conduit between senior managers, stakeholders, colleagues, and clients.
• Employee Documentation: Monitor and process employee documentation accurately.
• Financial Administration: Assist with financial administration for business unit objectives.
• Staff Training Support: Monitor staff training for smooth division operations.
• Administrative Guidance: Provide support and advice to various administrative teams.
• Event Coordination: Coordinate functions, events, travel, and catering.
• Quality Management: Contribute to improvements in the Quality Management Documents System to meet organisational quality goals.
• Leadership and Guidance: Provide leadership and guidance to administrative staff.
• Information Integration: Synthesise information from various sources to create briefing papers, reports, and presentations.
• Committee Support: Assist Best Care objectives through supporting committees and project teams with meeting packs.
• Correspondence Preparation: Draft professional correspondence.
• Action Coordination: Coordinate and follow up on actions, briefings, and correspondence.

About youTo be successful in this role you will be able to demonstrate the following skills and obtained the following qualifications:

• Bachelor's degree in business administration or related field (desirable).
• Demonstrated experience in coordinating administration and project services for executive-level roles.
• Research skills to source and maintain up-to-date knowledge, materials, and methodologies.
• Highly developed communication skills (written, verbal, and listening) for effective liaising at all levels.
• Effective time management and organizational skills to prioritize tasks and manage conflicting priorities.
• Analytical and reporting skills for conducting training needs analyses and reporting on service outcomes.
• Computer literacy in word processing, collaborative tools, and presentation software.
• Negotiation and influencing skills to align services with stakeholder needs.
• Strong administration and coordination skills to assist business unit requirements.
• Team focus to contribute to project teams and organizational objectives.
• Conflict resolution and negotiation abilities to support business unit needs.
• Relationship-building and customer service skills to maintain effective relationships.
• Understanding of confidentiality due to handling sensitive information.
• Decision-making skills aligned with established guidelines for effective task management.

Benefits

• Competitive hourly rate + super + the ability to salary package up to $18,550
• Comprehensive health and wellbeing resources and support
• Leave Loading
• Flexible work arrangements
• Exclusive health insurance discounts
• Paid parental leave of 12 weeks.
• Subsidised gym membership with participating gym partners

How to applyTo submit your application, and to view a copy of the Position Description, click 'Apply'.Based on Silverchain Group Policy and State Government Directions, you will be required to provide evidence of your COVID-19 vaccinations, including booster requirements, or evidence of a medical exemption, to be considered for employment with Silverchain.At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.About Silverchain GroupFor nearly 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia.Join our team of more than 4,500 staff, caring for more than 115,000 clients across Australia. We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.Please note that unsolicited applications from agencies will not be accepted.