Senior Systems Engineer

25th February, 2024

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:

• An environment that embraces learning and development of all employees
• A focus on health and well-being - social club, sporting teams, health checks, trivia nights and more!
• Discounted IT hardware and software products
• A strong culture underpinned by values that are truly lived every day
• Flexibility to work in the way that brings out the best in you
• Plenty more ...

The Role
As part of our continued growth, Brennan IT are seeking a Senior Systems Engineer with a strong technical background, superb client management skills and a passion for excellence. You will be responsible for proactively managing our client’s IT environments and your core function is to solve advanced and complex issues faced by our clients to ensure the root cause of issues is addressed.
Your day to day responsibilities:

• Ensure support SLA targets are achieved
• Provide L3 IT support for service delivery teams and resolve technical issues
• Provide onsite support at client location on behalf of service delivery teams and resolve technical issues
• Problem management
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail
• Work with Senior Consultants and Account Management staff to ensure effective management of the client base

What skills you will bring to the team:
Essential

• Minimum of 5 years IT experience
• Advanced skills in Wintel environments and broad range of technologies
• Advanced skills in Active Directory and Office 365 management
• Advanced knowledge of servers, storage and associated hardware
• Reasonable experience working with virtualised environments such as VMWare/Hyper-V
• Experience is acting as final escalation point for complex/high impact issues
• Excellent verbal and written communication skills
• Ability to administer Microsoft SQL servers and Windows RDS servers
• Conduct technical workshops with clients as well as internal stakeholders
• Ability to travel to client site for onsite support
• Industry based certifications
• Account Technical Ownership including maintaining high quality documentation
• Key Infrastructure Upgrades

Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check.
Brennan IT is an equal opportunity employer.