Senior Systems Engineer

Company description:

With over 800 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile transformation projects in Australia.

Job description:

Why is this an exciting opportunity?

The Managed Services arm of Atturra, a fast-growing, publicly-listed advisory and IT solutions provider.

The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading "as a service" providers in the market.

With over 800 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile transformation projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives.

What our people say:
"We are working towards a very bright future."
"It's a company with vision and a promising future."

Why you'll love working here

Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry certifications and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

What our people say:
"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

What you'll be doing

We are looking for a Senior Systems Engineer who will be responsible for providing technical architecture expertise including design, planning, consulting and where required the delivery of these technical solutions to Atturra Managed Services stakeholders (internal and external).

The Senior Systems Engineer does require to be hands-on, involved with implementation and troubleshooting. This position is required to work closely with service delivery managers to assist in the engagement and analysis of client requirements in order to develop proposal and tender documentation, assess new tools and technologies to enhance the future technical direction of the organization and our customers.

Responsibilities:

• Working with customers and other parts of business to ensure alignment with customer requirements:
• Acting as an ongoing escalation point for technical issues from both managed services and professional services.
• Providing support to operational and project delivery teams
• Work with the Managed Services project teams, customer stakeholders and technology partners to ensure appropriate solutions are designed, developed and delivered, including ensuring solutions align with customers overall ICT strategies;
• Analyse and define customer requirements to facilitate the design of appropriate solutions;
• Demonstrate an ability to promote Atturra Managed Services offerings and identify opportunities for new business within existing customer sites;
• Development, documentation and compliance with business and internal policies, procedures and best practices.
• Heavily involved in transition operations for projects and new managed services customers.

Technical skills

• Architect business technology solutions with an emphasis on automation, hybrid cloud, VMware, BaaS, DRaaS, InTune/SCCM and MDM;
• Create professional level documentation as required;
• Provide professional and specialised technology consultation services to customers as required;

Leadership skills

• Provide specialist technical advice and support to other AMS team members as required and act as a point of escalation for key technical issues;
• Mentor and support junior engineers and administrators
• Assess new technologies and contribute to the ongoing technical direction of the organisation;

Project support and transitions:

• Assist in the transition of IT solutions from Delivery through to Operations, providing support and direction to both teams.
• Assist in the transition of IT solutions from Pre-Sales to Delivery, providing support and direction to both the presales and delivery teams;
• Be involved in onboarding new managed services customers, including

o Liaising with projects team on all matters relating to onboarding

o Advising on integrating customer practices with Atturra

o Ensuring appropriate technical skills are present in the leveraged MS team to support the new customers

o Quality assurance checking documentation for handover

o Advising on process and technical designs where required

Working Conditions:

• Permanent full time
• Based in Perth
• Hybrid work

What will make you successful in this role?

• Strong troubleshooting skills with the ability to test completed solutions to ensure useability;
• Exceptional interpersonal and customer relationship skills;
• Ability to take ownership of role and work autonomously;
• Ability to prioritise, organise and manage multiple tasks effectively;
• Excellent project planning, reporting and documentation skills
• Ability to work productively and professionally with Cirrus Networks team members, external contractors and customers;
• Develop and maintain vendor relationships and keep abreast of new technologies;
• Excellent communications skills
• Strong stakeholder management
• Strong MS Office Skills, including Outlook, Word, Excel, Visio and Project
• Professional Certifications and/or Expert knowledge in one or more of the following disciplines:
• Windows server and core system concepts including AD,GPO,DNS,DHCP,NTP etc.
• Virtualisation products and solutions
• Backup systems and solutions
• Storage systems and solutions
• Cloud systems and solutions
• Security systems
• Networking systems and solutions

How to apply

Careers | Atturra
https://atturra.com/au-en/careers

Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via ***************@atturra.com.

Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.