Senior Systems Officer - Messaging Services

Employment Type: Permanent Full Time

• 38 hour working week within a flexible WFH model
• Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards
• Attractive salary, + 11% Super and Annual Leave loading
• Help drive digital transformation within Australia’s largest public health system.

About usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Come work with usWe have an exciting opportunity in our Enterprise Services Team, for a Senior Systems Officer – Messaging Services.The Enterprise Services Team delivers messaging solutions utilised by staff across NSW Health. Reporting to the Group Manager, Directory, Messaging and Collaboration , a key aspect of the role will be to lead the smooth operation of Messaging Services with emphasis on business roadmap activities, customer satisfaction and process improvement.Computer Manager Level 2, commencing salary from $124,152– $140,163 per annum plus 11% superannuation and annual leave loading + 11% Super and Annual Leave loadingFor more information, read the full .What you will doAs an integral member of the Team or business unit name, you will:

• Perform proactive problem resolution and complex problem analysis as necessary, to maintain system performance to meet user demand.
• Participate in projects to on board new customers and services to the messaging platforms.
• Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.
• Evaluate new messaging solutions and monitor the market for emerging technology. Provide advice and recommendation to ICT programs and IS teams on opportunities for service improvement.
• Take initiative and look for opportunities in the Change and Event management processes to ensure improve these processes and maintain compliance towards the NSW Health methodologies.
• Train and mentor the other members of the team to ensure they have the knowledge and abilities to assist other eHealth teams, existing LHD and Service Desk personnel for resolution of complex Messaging service related issues.
• Preparation of reports that document the various performance characteristics of the information technology service delivery that relate to technical issues.

About youWe are seeking motivated and committed individuals with:

• Demonstrated extensive experience and/or qualifications in supporting enterprise messaging environments leveraging journaling and archiving, including mail hygiene, security and routing
• Demonstrated extensive experience and knowledge in Microsoft Exchange technologies including multi-site DAG’s, load balanced client access services (Autodiscover, Activesync,RPC over HTTP and MAPI), Exchange Powershell and Microsoft Clustering.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits of working for eHealth NSWOur people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace. We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Allocated day off per month
• Salary Packaging
• Health and wellbeing programs

More information about these benefits can be found on our .Valuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+, for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our .How to applyAll applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and cover letter (1-2 pages) describing their experience and recent achievements with M365 and MS Exchange.If you require assistance or have any questions about the role, please contact Roya Ghadirian on and quote REQ473113.If you require adjustments to the recruitment/interview process, please contact Hayley Cheng on .Applications Close: Sunday 31st March 2024Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role, you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).

All NSW Health workers are required to have received 2 doses of a TGA approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to show proof of your COVID-19 vaccination status prior to securing this role. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.