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Salary- Permanent - Full Time
- Parramatta, NSW
- Hybrid- In Office at Parramatta & WFH
As a Senior Team Member Investigations within the Payment Service and Operations team (PSO), you will be responsible for assisting our internal and external customers across a number of customer segments supporting International Payments and Investigations.
You will also be responsible for the investigation of day 2 outstanding items across PSO Businesses and be the central source of information of all International Payments that have been sent or received which require investigation. You will also be taking inbound and outbound calls from both internal and external customers and managing complaints in life with Westpac Group.
This role operates Monday to Friday between 9am to 6pm. The role is currently working hybrid with minimum 2 days in office 3 days' work from home, however this is dependent on business and operational needs.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
To be successful in this role, you will need:
- Previous international payments and Investigations experience
- Exceptional customer service skills- experience across banking/ Financial Services
- The ability to stay calm in complex situations
- Excellent communication skills - both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationships
- Able to take initiate and thrive in challenges
- Flexible as overtime will be occasionally required
We aim to provide one big, supportive team of people to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Just click on the APPLY button.
The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email
