First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.We are looking for the best MSP-specialised Technical Account Manager in Queensland. Why would such a senior and talented individual consider coming to First Focus? What makes First Focus better than where you are today?
- No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
- We understand the value you deliver, and we will give you the support to get the job done!
- We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
- We find and retain the best. Best Service Desk, best Project Engineers, best team!
- You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
- Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
- You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.
- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- Regular social events and a great team culture!