Senior Technical Administrator (Aurion)

About the opportunity

The Senior Technical Administrator (Aurion) reports to the Section Manager Business Systems and is responsible for managing the systems administration function for Aurion, including ensuring integration with CASA systems, maintaining functionality and useability for business needs. The role is also responsible for the oversight and management of day-to-day functions of the Aurion, supporting business areas with queries, troubleshooting system issues and escalating issues to the vendor, as necessary.

The role is responsible for developing and executing strategies to enhance Aurion in support of business owner requirements, ensuring the system is operating efficiently and is effectively maintained. In collaboration with key stakeholders, this role will coordinate software releases with the vendor, conduct configuration changes and perform testing to ensure system functionality is maintained, ensuring seamless integration with other CASA systems.

The Senior Technical Administrator (Aurion), under broad direction, is responsible for the following:

• Managing Aurion changes in accordance with other CASA IT processes in place such as Change Management, Release Management, Configuration Management and Testing processes; including but not limited to liaising with the vendor to coordinate version upgrades and conducting testing of the Financial Management Information System (FMIS), TechnologyOne, and interlinked/dependent software.
• Manage and support of Aurion, assisting business areas and troubleshooting technical issues, providing level 1, 2 and 3 support, as required:

o    Level 1 - develop support material for level 1 support staff

o    Level 2 - provide support, incident and problem management for Aurion queries

o    Level 3 - escalate and coordinate technical issue resolution with the vendor.

• Manage various complex Aurion interfaces and integrations with multiple CASA systems, including but not limited to the Medical Records System (MRS), European Aviation Processing System (EAP), e-Recruitment (HireRoad), MS Identity Management system (MIM) and FMIS.
• Manage team workplan and undertake supervision of the Aurion Systems Administrator.
• Identify, develop and implement changes to the Aurion that will improve the quality, timeliness, consistency and usability of financial information and reporting within CASA.
• Manage and document system issues, communicating both with internal stakeholders and the vendor as issues progress and ensure these are followed through to a full and complete resolution.
• Ensure full documentation and standard operating procedures exist to support Aurion and any enhancements. This includes user guides, procedures and documentation sufficient for audit purposes.
• Make recommendations to business areas based on expertise, system functionality and upcoming system features and coordinate application updates, changes and enhancements.
• In collaboration with internal and external stakeholders, develop strategies, forward workplans and a roadmap of system enhancements and functionality to meet future business needs.
• Promote workplace safety, equity and diversity, participative management and environmental management in the workplace and act in accordance with CASA's Values and Behaviours.

Our ideal candidate

The following are mandatory requirements for the role:

• Extensive experience in administration and management of Aurion or similar including conducting configuration changes and enhancements in a similar sized commercial or government environment.
• High level written and oral communication skills, including the ability to communicate complex technical information to non-technical staff.
• Demonstrated experience in managing and influencing a wide range of internal and external stakeholders, including business personnel, ICT staff and vendors.
• Demonstrated experience in supporting information technology systems and solving complex · technology issues.
• Experience implementing, designing and managing Aurion interfaces and integration with multiple systems.
• Experience dealing with unfamiliar circumstances, where initiative, innovation and judgement is required.