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Form of workSenior Systems Engineer/ IT TechnicalAccount Manager | Work from home option | Sydney
Your new company
An exciting new opportunity is available for an Senior Systems Engineer/IT Technical Account Manager at a Market Leading Managed Service Provider. This is a permanent position that allows you to work from home when not visiting client sites.
Your new role
In your new role you will be responsible for the company's clients, dedicated to understanding their needs, providing strategic guidance, and delivering tailored solutions for a lasting and valuable partnership.
What you'll need to succeed
- Previous experience in Technical Account management or a similar client-facing role at a Managed Service provider.
- Previous experience as a System Engineer at a Managed Service Provider
- Proven track record of successfully managing and resolving technical issues for clients
- In-depth understanding of IT systems, networks, and infrastructure
- Experience with IT service management and ticketing systems
- Familiarity with IT asset lifecycle management, configuration standards, and compliance
- Demonstrated ability to serve as the primary point of contact for clients, ensuring a deep understanding of their business objectives and challenges
- Proven experience in fostering strong relationships with clients to enhance customer satisfaction.
- Proven track record of collaborating with clients to develop IT roadmaps, aligning technology investments with strategic business goals
What you'll get in return
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture
- Training and development programs
- Collaborative and team-oriented environment
- Recognition and rewards for outstanding performance
- Modern and well-equipped office facilities
- Diverse and challenging projects
- Work from home
What you need to do now
If you're interested in the job, click "apply now" to forward an up-to-date copy of your CV to ***********@hays.com.au or call me on 0292492***. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
