AddressAbout the role
The purpose of this role is to support the Case Management teams, specifically Technical Managers, by providing up-to-date technical guidance, identifying entitlement review opportunities and strategies for claims management in relation worker’s compensation claims. This position operates in a customer centric environment that focuses on the pro-active management of claims.
Role responsibilities include:
- Identify continuous improvement opportunities and work with the team on solutions to maximise the effectiveness of technical management and support.
- Ensure claims teams achieve performance and KPA targets as set out as part of the performance framework.
- In conjunction with the Legal Manager identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures.
- Proactively drive entitlement review activity in consultation with Technical Managers with an additional focus on forensic review activities.
- Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Assisting the claims teams in their achievement of performance measures
- Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
- Building and maintaining strong collaborative relationships with internal and external stakeholders
- Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.
- Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed.
- In conjunction with the Legal Manager, identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures
About you:
- Strong technical experience within the Victorian workers compensation scheme including a demonstrating understanding of relevant Victorian Worker’s Compensation laws and regulations.
- Previous experience as a Technical Specialist or similar role in workers compensation arena
- Experience in managing relationships and competing stakeholder priorities
- Excellent time management
- Exceptional problem solving, negotiations and strategic thinking skills
- Proven experience coaching & mentoring case managers in the workers compensation industry
About DXC
DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.
DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.
At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.
Employee Benefits
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
