AddressJob Description:
The purpose of this role is to support the Case Management teams, specifically Technical Managers, by providing up-to-date technical guidance, identifying entitlement review opportunities and strategies for claims management in relation worker’s compensation claims. This position operates in a customer centric environment that focuses on the pro-active management of claims.
This will be a full time, permanent position based in our Melbourne or Burwood office, with flexibility to work from home.
Your responsibilities
- Identify continuous improvement opportunities and work with the team on solutions to maximise the effectiveness of technical management and support.
- Ensure claims teams achieve performance and KPA targets as set out as part of the performance framework.
- In conjunction with the Legal Manager identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures.
- Proactively drive entitlement review activity in consultation with Technical Managers with an additional focus on forensic review activities.
- Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Assisting the claims teams in their achievement of performance measures
- Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
- Building and maintaining strong collaborative relationships with internal and external stakeholders
- Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.
- Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed.
- In conjunction with the Legal Manager, identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures
About You
- Strong technical experience within the Victorian workers compensation scheme including a demonstrating understanding of relevant Victorian Worker’s Compensation laws and regulations.
- Previous experience as a Technical Specialist or similar role in workers compensation arena
- Experience in managing relationships and competing stakeholder priorities
- Excellent time management
- Exceptional problem solving, negotiations and strategic thinking skills
- Proven experience coaching & mentoring case managers in the workers compensation industry
Your working environment
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button tosubmit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
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