AddressWe are looking for an experienced Senior Technical Support Engineer,(level 2/3), who can provide first point of escalation for the Service Desk team for both Incidents and requests. Further you will:
- Provide escalated support services as part of the reliable delivery of the technology systems which underpin IOR’s business operations
- Coach and upskill the Level 1 Engineer
- Provide day-to-day ICT support to minimize system down time and loss of productivity, with a security-first approach
- Respond to enquiries from various sources in a responsive, customer focused manner, and ensure that accurate, targeted and timely information supplied effectively resolves the customer query
- Design and support deployment activities for computers, printers, tablets, phones and other ICT equipment
- Maintain accurate records in relation to Incident, Request, Change and Problem management
- Participate in on-call activities and follow escalation process to provide 24/7 emergency support
- Identify, raise and document problems and aim to implement suitable workaround or resolutions or escalate as required
Skills and experience
- Experience in a similar role, coupled with relevant tertiary qualifications or industry certifications
- Ability to balance competing demands to support the customer
- Strong technical knowledge in Windows environments and networks
- Excellent customer service and time-management skills
- Experience in Back-ups, Microsoft Entra, M365 and Intune
Benefits
- Competitive salary plus super
- Benefits program with a variety of staff discounts
- Staff fuel discounts
- Vehicle salary packaging
- Employee referral bonus program
- Down to earth friendly team
Working at IOR:
IOR is a family-owned business based in Brisbane, which has been fuelling Australia’s industries for nearly 40 years. The business has been growing rapidly and consistently in the last decade in particular, and is now the only fully-integrated, 100% Australian-owned fuel company in the country. Its operations span the entire country and the entire fuel value chain: a crude oil refinery, two import terminals, a growing bulk delivery fleet, on-road and on-airport unmanned refuelling networks, infrastructure manufacturing, and proprietary fuel management technology.
IOR is proudly different. We innovate and we deliver what our customers need. We are on the forefront of technology and data capability in our industry. We invest heavily in the communities in which we operate in regional and remote Australia. We proudly invest in our people who are our family, and willingly back anyone that backs themselves.
As industry’s energy needs evolve, we look forward to working hand-in-hand with our customers and growing together as we aim to serve more people, in more places by always offering better value energy solutions.
