Address
Form of work Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the Department of Education, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education.
This is our motivation, our purpose, and our goal.
1x Temporary Full-Time Opportunity (Up until 30 June 2024).
Salary range from $116,211 to $128,061 + Superannuation & Annual Leave Loading.
Hybrid working arrangements available! Work from the comfort of your own home and in the Parramatta or Redfern office.
Great public service employee benefits such as; fitness passport, novated leases via salary packaging arrangements, flex leave entitlements and much more!
About the role
This role works closely with the Education Wallet program team and other stakeholders to assess and solve technical needs of schools relating to onboarding schools into the Learner Passport platform. This role will be triaging enquiries, managing technical support operations by supporting junior colleagues and providing technical support for all stages and iterations of the software development process. For more information about this role please see the role description here.
About you
The ideal candidate will:
Demonstrate strong stakeholder engagement in supporting the delivery of a program or project within a school setting.
Demonstrate experience in managing technical support operations, customer service teams, processes, systems, tools, technologies, metrics and KPIs.
Demonstrate their experience in utilising Customer Relationship Management (CRM) software and enquiry systems.
Essential requirements of the role
Current and valid driver’s licence and willingness to travel.
Hold a valid clearance to work with Children (Working with Children Check) or be willing to obtain.
Demonstrated understanding of and commitment to the value of public education.
Key knowledge and experience
Experience in managing technical support and customer service teams and projects.
Experience in establishing technical support operations, processes, systems, tools, technologies, metrics and KPIs.
Experience in utilising Customer Relationship Management (CRM) and enquiry systems are highly regarded.
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG (Aboriginal Education Consultative Group) and to ensure quality outcomes for Aboriginal people.
How to apply
Submit a copy of your:
Resume (Maximum 5 pages)
Cover Letter (Maximum 2 pages) expressing how you are the ideal candidate we are looking for and the focus capabilities required for the role.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which may include a Working with Children Check and National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.
Closing date: Sunday 11 June 2023 at 11:59pm.
For role enquiries please contact Chris Cividino at chris.cividino@det.nsw.edu.au
For recruitment related enquiries please contact Ian Huang at guang.huang4@det.nsw.edu.au
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
