Senior User Experience Designer, Healthcare Platform

Help transform the health of millions of people!

If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers.  The bigger the challenge, the greater the reward – with a supportive team, the backing of a global organisation and endless opportunity to realise your potential and positively impact the lives of millions of people, you really will be at the heart of it!

What’s your role?

The Senior User Experience Designer is responsible for designing compelling digital experiences and interactions for our customers, aligning design consistency and quality across Bupa Health Insurance's digital channel, and driving a culture of continuous improvement in the Experience Design team.  Specifically, this role will focus on designing useful and seamless experiences for our Healthcare Centres concierge, practitioners and patients.

What will your day look like?

• Apply (and or create) the customer's insights to inform an accessible, sustainable, innovative solution that delivers the best experiences for our users to achieve their goals.
• Gain a deep understanding of how users perform actions in our experiences.
• Ensure all design is accurate and in line with Bupa design guidelines. 
• Coach other team members on the end-to-end experience design process and provide feedback where required.
• Develop experience-led roadmaps, milestones, and plans.
• Responsible for the adoption and application of a unified Design System to assets and environments, such as myBupa or mobile app (iOS/Android) assets.

What will you bring?

• 5+ years of web and native platform digital design or related design experience
• Proven experience with D365, in particular MS Cloud for Healthcare - experience with Power Pages essential.
• Demonstrated experience working on low code/no code platforms to maximise the User Experience.
• Ability to work closely with developers and Product Manager to problem solve tech challenges and limitations.
• A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices
• Working with a growth mindset leveraging Design thinking & HCD methodologies
• Demonstrated strong emotional intelligence; intimately understanding and empathising with Bupa customers varying journeys and preferences.
• Strong background in using data and research to optimise usability performance.  
• A firm grasp of accessibility, responsive design, native standards, common UI patterns and usability best practices
• Sound knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies.
• Experienced in user testing remote or online, range of UX research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps.
• A strong portfolio of work across both responsive web and native application design
• Excellent written and verbal communication skills and ability to clearly articulate complex information and ideas briefly and concisely for a broad audience of stakeholders
• Expert knowledge of modern design tools (Figma, Framer, Protopie, After Effects, Lottie), how to work with complex component libraries and the willingness to adopt new tools as neededDemonstrated customer-centric mindset, building a User Experience with the customer in mind atevery step of the journey.

What's in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

You will feel happier and healthier working at Bupa!