Senior Ux Designer - 12-Month Ftc

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
We're looking for a Senior UX/UI designer with responsibility for the end-to-end customer experience for the TPG Imagine Programme digital experience and overarching customer experience. You'll be embedded within a key squad focussing on purchase and checkout experiences, while being tasked with thinking more holistically across the Tribe and more broadly across the TPG Networks and brands. You'll also mentor and coach more junior members of the design team
Responsibilities

• Take a strategic, customer-first approach to everything you do. Work as part of the team to deliver positive customer sentiment and great business outcomes.
• Act as a champion for the customer in every conversation in which you engage.
• Ensure the scope, interactions and end-to-end experience of the digital products are satisfying customer needs by working across Technology, Analytics, UX, Content, Design System, Squads and Site Ops teams.
• Work across customer facing Responsive Sites as well as considering store and logistics team experiences.
• Ensure the optimal implementation of the product by ensuring UX processes are well thought out and considered.
• Act as a custodian of digital experience guidelines and ensure projects are delivered on time and effectively.
• Contribute to the ongoing success of the UX team through championing process improvement and shaping UX strategy across the business.
• Mentor and support UX team members within related squads.
• End to end customer experience is considered when implementing new or improving existing capabilities.
• CSAT uplift.
• Participation in Tribe and Channel Strategy sessions and creation of artefacts.
• Supporting the team with best practices in design methods.
• Articulating and supporting team's engagement in their practice.
• Contribute to design thought leadership within the team and wider practice.
• Participate in team rituals and practices.
• Uplifting the UX capability within the organisation by providing design critique within feedback sessions and sharing the value of UX to stakeholders.
• Adhere to WCAG AA compliance and propose opportunities that comply with AA compliance.
• Facilitation of workshops and collaborative design sessions to bring everyone along on the journey.

Knowledge and experience
Essential:

• At least 5 years' experience working with UX delivery teams.
• Strong understanding of end-to-end UX process and frameworks.
• Strong facilitation and workshopping skills
• Strong understanding of UX research methodologies.
• Strong design thought leadership
• Experience working in a mixed delivery model environment (Agile, Waterfall, Internal and Outsourced).
• Experience working with cross functional teams including Product owners, Copywriters, Visual designers and Engineers.
• Ability to navigate ambiguity, be pragmatic, design around constraints and adapt to changing requirements.
• Produce research reports and lo-fi sketches/wireframes/prototypes/user flows that articulate the structure and information architecture to identify the envisioned & optimal customer journeys.
• Strong experience and proficiency in responsive web or native apps.
• Solid understanding and experience using Figma and Miro.
• Strong problem-solving skills and the ability to plan and manage time efficiently.
• Data driven in your approach.
• Demonstrated work in the area of Innovation or technology.
• University Degree in Design or applicable UX academies.
• Great attention to detail.
• Excellent written and verbal communication skills.
• Strong senior stakeholder relationship experience.

Desirable

• Experience in Telco, Retail or Marketing.
• Experience working on consumer eCom products and services.
• Experience working with UX agencies (e.g. research labs).
• Experience working in an Agile environment.
• Experience working with an enterprise organisation.
• Experience working with a design system at scale.

Capabilities and mindset

• Credible - respected for domain expertise and practical application of user experience design.
• Curious - seeks other perspectives and is open to innovation and new ideas.
• Impact & Influence - gravitas and composure to contribute to the shaping of strategy and aligning senior stakeholders.
• Highly collaborative - willingness and ability to collaborate across the Tribes, teams, the Woolworths Group and with key partners, working end-to-end to achieve the best outcomes for our customers and teams.
• Strong commercial acumen - understanding of key business and customer drivers and translation into compelling strategies and plans
• Communication - outstanding communications skills with the ability to make the complex simple to align teams and enable effective decision-making.
• Leadership - creates a team first culture by bringing to life and role modelling our purpose, values and ways of working, enabling teams to thrive.
• Omnichannel - Providing end-to-end oversight, coaching and guidance on omnichannel, “ecosystem”-broad team experience.
• Agility and Resilience - embraces challenge, adapts quickly and maintains optimism, composure and resilience during significant change.

Benefits and perks

• Flexible hybrid way of working (from home and office)
• 'Stay Connected Mobile' - Access to a free mobile plan
• 'Stay Connected NBN' - Access to a free NBN 100 plan
• 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Bolder and better together!
Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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