Service Account Representative

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

About You

We are currently looking for a sales-focused Service Account Representative to be based in our Perth office in Western Australia.

In this role, you would be responsible for selling OTIS's range of maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area. 

You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet the OTIS standards and customer requirements.

• Permanent role
• Reports to Senior Service Account Representative

What We Offer

• Competitive base salary and car allowance
• Quarterly paid Sales incentive
• Access to funded study schemes such as our industry-leading Employee Scholarship Program
• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

As a Service Account Representative, your key responsibilities are to

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.
• Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
• Proactively maintain regular face-to-face contact with Otis Customers.
• Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements,
• Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
• Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.
• Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What you will need to be successful

• Holds a Business degree or equivalent.
• Have a minimum of 5 years’ experience in Frontline Sales or Key Account Management.
• Strong business acumen abilities and is results-oriented. 
• Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team.
• Has the ability to liaise and influence all stakeholders within the organization and possesses strong relationship-building skills.
• Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.
• Strong written and verbal communication skills.
• Adaptable and works well in a team

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

We “lift” our people to their highest potential.

Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.

We are proud of our long commitment to diversity, equality, and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races, and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And a place where every voice feels safe, welcomed and heard.

We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.

Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people. For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion