Service Administrator

Service Administrator
Description
Job Summary:
This role serves as the initial point of contact for customers, aiming to enhance customer service quality and contribute to business growth at the branch. The responsibilities include general administration duties, building positive customer relationships, assessing customer needs, generating work orders, and providing status updates. The position involves effective communication, conflict management, customer focus, and financial acumen.
Key Responsibilities:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Manage Preventative Maintenance for facility and tooling
• Other administrative tasks on a need-by-need basis.

Qualifications
To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in similar role and responsibilities
• Excellent computer skills using multiple software platforms.
• Capacity to thrive in a fast-paced environment with multiple priorities and pro-active personality
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.

Education
High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Compensation and Benefits

• Safety equipment / PPE provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Discounts with select private health insurance
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• Onsite parking
• Employee Assistance Program available to employees

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Job SERVICE
Primary Location Australia-South Australia-Adelaide-Australia, Pooraka, Adelaide BR 440
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 22, 2023, 1:57:09 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Ineligible
Req ID: 23000AVQ