Service Adviser/Reception Bosch Car Service Malvern

We are seeking the services of an experienced Service Adviser/Reception at Bosch Car Service Malvern, a family-run Bosch workshop centrally located in Malvern, Victoria, Australia. Here is a breakdown of the key information:

Job Title:Service Adviser/Reception

Location:Bosch Car Service Malvern

Company Information:

• A family-run Bosch workshop centrally located in Malvern.
• The office has 3 employees offering great support.
• The workshop has 6 employees.
• Focus on late-model cars, including European vehicles.
• Mainly dealing with service work and light to medium repair works.

Requirements/Qualifications & Experience:

• Commitment to serving customers is essential
• Motor Mechanic background would be an advantage.
• 5+ years of experience in the automotive industry would be an advantage.
• A valid Victorian driver's license.
• Excellent English reading and writing skills and computer literacy.
• DMS experience would be an advantage

Tasks & Responsibilities:

• Meet and greet customers.
• Handle phone calls and bookings.
• Process repair orders and invoices.
• Order spare parts as required.
• Coordinate sublet repairs.
• Allocate technicians.
• Meet customer deadlines and expectations.
• The position does not require upselling unnecessary aftermarket products.
• The position does not require completing comprehensive Customer Satisfaction Index (CSI) requirements nor arduous dealership requirements.

Benefits & Perks:

• Offering a competitive salary.
• Opportunity to work in a close family-like environment where your good work is respected and appreciated.
• Free all-day parking.

Additional Information:

• The salary package offers two work week options: standard 38 hours per week package, or, overtime with 45 hours per week package.
• Applicants must have some experience in the automotive industry.
• We will tailor the salary package to your experience

Applicants must have the right to work in Australia. We will consider enthusiastic trainees, We will not consider interstate or overseas applications. We will not consider sponsorship applications.

For further information or to apply please call Mitchell Porritt 0418550*** or Jack Porritt 0418550*** alternatively you can email your resume to ********@malvernautoservices.com.au