Service Advisor - Automotive (Experienced)

Your ability to retain and increase our client base and exceed our customers expectations whilst maximising profitability and produce strong Customer Service Results will also ensure you are remunerated well.

Ryde: Kia & Subaru is one of Sydney leading authorised dealerships and we have a exciting opportunity for an outstanding individual to join one of the world's leading automotive brands as Service Advisor at our dealership.

This position will suit an experienced 'networker' that has an automotive background and has a passion for maintenance, service and repairs ensuring customer satisfaction and relations.

You must be organised and disciplined and 100% committed to proving exceptional customer service and loyalty.

Service Requirements: 

• Prior experience in automotive customer service environment
• Passion for delivering superior customer service and clearly listening to customers needs
• The ability to meet and exceed internal and manufacturer targets
• Commitment to following processes 
• Clear communicator with impressive time management and organisational skills

Duties Include:

• Act as the prime point of contact between the Service Department and the customers for repair and maintenance service on vehicles
• Ensure a high level of professionalism and customer service at all times
• Actively manage customers' expectations of their servicing needs
• Invoicing and preparing Repair Orders in a timely matter
• Pentana Solutions (ERA Power) experience will be beneficial

The Successful Applicant Must Have:

• A professional demeanour, excellent organisational skills, and be able to maintain their composure when under pressure from customers and workshop
• A thorough understanding and hands on experience of maintaining vehicles
• Previous experience working with other automotive brand will be highly regarded
• Superior people and communication skills (covering verbal, written and electronic)
• High level of competency with Microsoft Outlook and Office, including Word, Excel etc.
• Experience with ERA Power will be highly regarded
• You are pro-active and competitive, yet supportive of your colleagues seeking your assistance and whilst maintaining and building customer relations. Informative with car details and warranties, questions and documentation handling.

Career opportunities for further growth

Females Encouraged to Apply!

***No Agencies Please!***

If you consider yourself suitably qualified for this position, please apply via SEEK.